Director Industrial and Systems Engineering

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

 

This position is not eligible for immigration sponsorship, e.g., H-1B, TN, etc. Please do not apply if you will need immigration sponsorship for a work visa now or in the future, including sponsorship for H-1B, TN, etc., now or in the future. We are unable to hire individuals with CPT, OPT, or STEM OPT for this position as the position is not eligible for participation in the H-1B lottery program and is not eligible for current or future immigration sponsorship for a work visa.

 

Location: The successful candidate will be expected to work in a hybrid status of reporting to any Consumers Energy Service Center every Monday, Tuesday, and Thursday with home office flexibility on Wednesday and Friday.

General Summary of Job Responsibilities

The Director of Industrial and Systems Engineering is responsible for overseeing the work of several engineering teams for the planning, coordination, and execution of multiple engineering projects. The incumbent is the liaison between engineering front line leaders and senior leadership and stakeholders. Work with the senior leaders to develop and implement the company’s engineering strategy. Responsible for the development and implementation of engineering processes and best practices for Consumers. Responsible for the budgeting and forecasting of engineering costs for their area, and will liaise with other departments to ensure the smooth running of operations. 

 

The Director of Industrial & Systems Engineering leads strategic optimization of processes, systems, and operations across the organization. This role is responsible for designing, improving, and scaling end‑to‑end workflows that enhance efficiency, quality, throughput, safety, and cost performance. The Director oversees teams in industrial engineering, systems engineering, analytics, and operational excellence to drive measurable business outcomes.

Essential Duties and Responsibilities

• Establish and monitor systems and procedures for measuring progress and for problem-solving
• Coordinate the preparation of reports required by senior leadership or regulatory agencies
• Develop budgets, schedules, and performance standards for engineering programs
• Evaluate and select vendors for engineering supplies and equipment. Negotiate research contracts and agreements with outside contractors
• Review project proposals and plans to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Oversee all engineering projects from conception to completion, ensuring adherence to budget, schedule, and quality standards
• Develop the direction of activities for department projects to ensure projects progress on schedule and within prescribed budget
• Confer with project personnel to outline work plan and to assign duties, responsibilities, and scope of authority
• Investigate complaints about engineering products or services and take corrective action
• Monitor project progress and make necessary adjustments to ensure timely completion
• Other duties as assigned or may be necessary
• Develop and execute the long‑term Industrial & Systems Engineering strategy aligned to business growth, operational goals, and transformation priorities.
• Translate business needs into engineered systems, process improvements, and scalable operating models.
• Partner cross‑functionally with Operations, Engineering, Supply Chain, Finance, Quality, IT, and HR to drive enterprise‑level improvements.
• Lead optimization of resourcing strategies to maintain consistent service delivery across normal operations, seasonal peaks, and emergency response
• Assess long‑term operational demand patterns to determine resource sufficiency strategies
• Align team structure and capability with emerging technologies, shifting regulatory expectations, and future system needs
• Lead RTO analysis to evaluate resourcing strategies against capacity demands
• Develop tools and models that evaluate resource sufficiency, operational load, and future support needs, enabling informed decisions on scalability to meet organizational goals.

Knowledge/Skills/Abilities

• Excellent problem-solving, analytical, and decision-making skills
• Outstanding verbal and written communication skills
• Managing one's own time and the tim