Director, Inbound & HUB Operations

As a member of the ShipBob Team, you will... 

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all set high standards and understand the importance of transparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI 

Role Description: 

The Director, Inbound & HUB Operations will oversee and optimize the performance of five North American Hubs, ensuring alignment with the company's objectives and key results (OKRs) while setting meaningful future goals. This role requires a strategic manager capable of collaborating with a third-party logistics provider in two of our five hubs to enhance operational efficiency and service delivery for our merchants. This role reports to the Senior Director, Fulfillment Operations. 

What you’ll do: 

• Safety Leadership:  
  • Cultivate a safety-first culture across Hub Operations, ensuring that safety is prioritized in all activities and decision-making processes. 
• Operational Management:  
  • Oversee daily operations of the hub network, including pre-shift planning and end-of-shift (EoS) reporting.  
  • Provide actionable feedback and insights on pre-shift planning, guiding operations leaders based on performance metrics and operational variances.  
•  Strategic Collaboration:  
  • Work closely with the senior operations team to align operational goals and develop strategies for future hub growth.  
  • Partner with key stakeholders across safety, SIC/SFN operations, transportation, product, and technology teams to run cohesive operational strategies.  
• Performance Monitoring:  
  • Manage and audit key performance indicators (KPIs) on a daily, weekly, quarterly, and yearly basis to ensure alignment with OKR goals.  
  • Identify areas for improvement and implement initiatives to enhance hub performance.  
•  Culture Development:  
  • Inspire a culture of inclusivity and excitement within Hub Operations, fostering engagement and collaboration among team members.  
  • Remove barriers for Operations Managers by advocating for their needs and facilitating cross-functional partnerships.  
  • Mentor and develop Operations Managers at each hub, fostering a culture of continuous improvement and gr