Director, Home Strategy and Operations

Posting Date

11/20/2025

5200 Virginia Way, Brentwood, Tennessee, 37027-7569, United States of America

Lead and inspire teams to improve patient experience and retention  across all Home modalities (e.g., peritoneal dialysis, home hemodialysis). This role requires a visionary leader who can set direction, foster a culture of accountability, and drive results through collaboration with clinical, operational, and educational partners. The Director will champion cross-functional initiatives, pilot innovative programs, and ensure best practices are adopted organization-wide to achieve ambitious retention goals.

1.

Support retention manager pilot effort, specifically:

• Train retention managers on how to focus time and effort on high impact patients in divisions below mean quality outcomes for the 4 KPIs across all geographies
• Leverage and drive adoption of innovative IT programs, including AI predictive models, home remote monitoring, clinical management tool and virtual/population health tools
• In conjunction with other Home clinical leaders , provide subject matter expertise to drive improvement in clinical management
• Assist in the development of  processes to implement known best practices, learn, and create accountability to processes and monitoring of results
• Identify physician and team barriers to success and actively address/remove, leveraging physician and clinical SME support as appropriate
• Share learnings from pilot and drive implementation of learnings across the Village

2.

Provide consistent clinical oversight and direction to focused home national activities and create integration with broader clinical experts across the Village.

• Act as advisor to development team for an AI-based model to predict patients at highest risk of loss and develop interventions to maximize clinically appropriate time on therapy
• Provide subject matter expertise and training to support deployment of technology and processes known to reduce loss and partner with field teams to make division leadership more accountable for clinical results.
• Identify and prioritize potential best practices requiring further research or proof through collaboration with Clinical Enterprise, Pioneer and DaVita Clinical Research; Evaluate results and create standardization of practices that have proven impact

Develop a data-driven standardized approach for loss prevention in all Palmers

• Support efforts to educate and drive standardization of practices with OPUS and our Home Directors of Clinical Services across the Village, in partnership with our Senior Director of Clinical Services for Home and our Chief Medical Officer of home
• Partner with OPUS and CE to upskill CSS and DCS on known best practices; create accountability to results
• Assist in the development of loss prevention clinical information utilized by Clinical Education for preceptor and new hire curriculums
• Partner with Clinical Education to ensure  that continuing education and in-services/materials to Home teammates are aligned with most critical insights and practices that drive patient retention
• Partner with Home Growth Manager to ensure that vendors and external clinical support systems are aligned with Village retention priorities to  maximize impact

5.

Other duties as assigned.

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings.  

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out  
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more 
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.  

At DaVita, we strive to be a community first and a company second.  We want all teammates to experience DaVita as "a place where I belong."  Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion,