Director, Global Workplace Experience

Braze (Nasdaq: BRZE) is a leading, comprehensive customer engagement platform that powers interactions between consumers and brands they love. With Braze, global brands like Burger King, Delivery Hero, HBO Max, Mercari, and Venmo can ingest and process customer data in real time, orchestrate and optimize contextually relevant, cross-channel marketing campaigns, and continuously evolve their customer engagement strategies. And we do it at scale – last fiscal year our customers used Braze to send approximately 1.5 trillion messages to billions of monthly active users.

But we’re so much more than our platform. Although we’ve recently grown to a team of over 1,300 people, Braze still buzzes with energy, collaboration, and transparency. We value curiosity, individuality, and tenacity—as part of the team, you’ll be encouraged to take your seat at the table and create your own destiny. Our values are inspired by our employees, which means Braze is a place where you can truly be yourself. We're growing, with a focus on building for the long term under tenured leadership and continuing to evolve for the better.

Need more proof? Braze is proudly certified as a Great Place to Work® in the U.S. and the UK. In 2022, Braze ranked #1 on Fortune’s Best Small and Medium Workplace in New York, #5 on Fortune’s Best Workplaces for Millennials in the US, and #11 on Fortune’s Best Medium Sized Workplace for Women in the UK. 

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Chicago, London, Paris, San Francisco, Singapore, Tokyo, and Toronto.

WHAT YOU’LL DO

We are seeking an experienced, strategic, and relationship-driven Director of Global Workplace Experience responsible for managing the operations and environment of our global offices (Austin, Australia, Berlin, Chicago, Jakarta, London, New York, Paris, San Francisco, Singapore, & Tokyo.) This leader will oversee a team of workplace professionals, responsible for new and renewal lease agreements and expansions, day-to-day site operations, security, general services contracts, plus financial analysis, insights and budgeting. This role sits on the People Team, reporting to the Chief People Officer. 

Braze is a fast-paced and rapidly growing company that is looking for a self-starter and forward thinking leader who is able to exercise good judgment, take fast and proactive initiative, influence leaders throughout the business, and think objectively about the strategy to continuously improve our employee in-office experience. You will have a consistent pulse on the needs of our employees and be comfortable changing course as global conditions and working environments evolve. 

As the Director, Global Workplace Experience & Operations you will:

• Own and manage processes, tools, policies, and playbooks related to global real estate, lease administration, project management (construction and design) and facilities management
• Be a strategic partner to the business, focusing on long term planning
• Work with leadership to develop and execute safe and compliant reopening plans for our New York, London, and San Francisco offices
• Serve as the primary point of contact to the NYC building management and vendors
• Take a data-based approach to monitor and provide recommendations for optimal office space utilization as we scale including end-to-end project management of office relocations or expansions
• Manage all vendor contracts, including maintenance, cleaning, catering, etc. 
• Maintain a complex budget while ensuring cost-effectiveness 
• Prioritize the security and wellness of our people with comprehensive safety programming 
• Work with the wider People Team to coordinate internal events including office parties, company all hands, and industry meetups
• Lead with a vision for sustainability, always looking for greener and more sustainable solutions for our workspaces
• Manage and supervise all facilities personnel, contractors, and vendors

WHO YOU ARE

• You have extensive knowledge of workplace experience or facilities management across multiple offices, ideally on a global scale but not essential
• Experience working with building management (union building experience a plus)
• Knowledge of costs and standards regarding environmental, safety, fire, and building code standards
• A creative problem-solver, bringing innovative ideas and solutions to the table
• A sharp eye for detail and a sense of office pride
• Strong project management skills, with the ability to juggle multiple agendas and unexpected obstacles, and prioritize what needs your attention first.
• A strong communicator, keeping teams and stakeholders informed and up to date. 
• Able to think big-picture strategically while