Director, Global Restaurant Operations Conversational Commerce (MCX)

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description

McDonald’s is built on the foundation of Running Great Restaurants. Join our high-performing team responsible for enabling our restaurants to operate at their best as we strive to deliver exceptional customer experiences today and in the future.

We’re on an exciting journey to pioneer the future of digital customer interactions through conversational commerce. McDonald’s innovative approach aspires to go beyond traditional voice ordering to offer seamless, interactive ordering experiences across a variety of platforms, devices and channels including drive-thru, with the aim to enhance our customers digital ordering experience, while seamlessly integrating into our restaurants, unlocking new customer engagement opportunities and a best-in-class experience.

In this exciting role as a Director Global Restaurant Operations, you will be responsible for leading the Operational priorities as we move thought concept ideation, development and restaurant pilot testing for Conversational Commerce.

This position reports to the Senior Director, MCX Global Restaurant Operations and will be Chicago (MHQ) based.

Accountabilities and Responsibilities

• Support ideation, development and launch of conversational commerce experiences, ensuring these initiatives seamlessly integrate into our current restaurant operations while elevating the customer and restaurant experience.
• Partner with Conversational Commerce initiative lead to develop test plan, define operating standards and procedures and develop necessary tools and resources to launch.
• Lead market zero testing efforts, engage as a strategic partner to test markets and work collaboratively across functions to drive the project forward ensuring timelines, goals and commitments are met.
• Provide Senior leadership updates on initiative progress, keeping projects on track and budget where applicable
• Manage/support Speedee Labs and in-restaurant testing, ensuring tests are designed for insights and ability to inform strategic decisions (menu, operations, digital, technology and restaurant design)
• Define conversational commerce customer and operations key performance indicators, evaluate performance of test restaurants.

Benefits eligible: Yes
Bonus eligible: Yes
Long term incentive eligible: Yes
The expected salary range for this role is $168,350-218,860 per year 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Qualifications

• Minimum 10-12 years business experience with progressive responsibilities owning initiatives and driving strategy
• Knowledge and experience testing and deploying restaurant and customer facing solutions within a market
• Held previous roles in Market Field operations
• Must be fluent in English, with both strong written and verbal skills
• Ability to travel domestically and internationally based on project needs
• Thinks at a Global, enterprise level and has ability to understand and represent multi-layered global and market audiences
• Excellent communication and collaboration skills, capable of working effectively with cross-functional teams and external partners
• Comfortable with ambiguity and skilled in defining/bringing structure to solve business problems
• Effective communication skills with the ability to convey concepts and narratives in a compelling manner across stakeholder groups
• Ensure proactive status updates are provided for workstreams and projects 

Additional Information

Benefits eligible: This position offers health and welfare benefits, a 401(