Director, Fraud Operations

Application Deadline:

08/21/2025

Address:

VIRTUAL13 - HomeRes - IL

Job Family Group:

Customer Shared Services

Are you a seasoned fraud leader ready to lead at scale and make a meaningful impact? Join a forward-thinking financial institution where your leadership drives the frontline defense against financial crime. As the Director of Fraud Operations, you won’t just be managing risk—you’ll be setting the vision for proactive fraud prevention, transforming systems, leading large teams, and influencing enterprise-wide strategies.

The Financial Crimes Unit (FCU) at BMO brings together and collaborates with Cybersecurity, and Physical Security to address the ever-growing and increasingly complex global security environment. It is a highly collaborative effort that greatly enhances our ability to rapidly prevent, detect, respond to, and recover from all security threats. This position offers a unique experience to learn from experienced leaders in the industry, join a team building a best in class model for security and helping grow the good by protecting our customers and communities.

At our organization, we empower leaders who are:

• Strategic Visionaries – Lead the evolution of fraud prevention across channels with cutting-edge detection systems and a data-driven mindset.

• Operational Champions – Own the full fraud management lifecycle, from real-time monitoring to complex investigations, recovery, and regulatory compliance.

• Trusted Advisors – Represent the fraud function in executive committees and cross-functional teams, partnering across cybersecurity, legal, and risk to safeguard customer trust.

• People-First Leaders – Inspire and lead a high-performing team in a collaborative, agile environment focused on innovation and continuous improvement.

• Industry Experts – Bring your deep knowledge of fraud typologies and regulatory frameworks to a platform that values your insights and supports your growth.

We offer more than a role—we offer a mission: to protect our customers, our business, and our future. Be at the center of fraud intelligence, innovation, and impact.

There is approx. 15 % travel required for this role.

What skills do you need to be successful?

• 5+ years of experience in people leadership roles

• 10 + years of progressive experience in fraud detection and/or prevention within banking or financial services.

• Expertise in fraud detection systems and case management tools

• Proven track record of reducing fraud loss and enhancing operational efficiency through process or system improvements.

• Strong knowledge of fraud typologies, regulatory frameworks, and industry best practices.

• Familiarity with banking products and channels (e.g., retail, commercial, online/mobile banking).

• Exceptional leadership, analytical, and communication skills.

• Seasoned expert with extensive industry knowledge.

• Technical leader viewed as a thought leader for innovation.

• Verbal & written communication skills - Expert.

• Analytical and problem solving skills - Expert.

• Influence skills - Expert.

• Collaboration & team skills; with a focus on cross-group collaboration - Expert.

• Able to manage ambiguity.

• Data driven decision making - Expert.

What will you be doing?

• Responsible for fraud prevention, detection, and remediation across the full fraud management lifecycle.

• Establishing the broad vision, strategy, and key outcomes for the operational teams by ensuring employees and customers are at the center of plans, designs, and development.

• Conducts investigations to identify, assess, decision and report on activity that indicates an exposure to financial crimes.

• Ensures potential threats and investigations are evaluated, documented, managed and escalated by following standard operating procedures.

• Provides subject matter expertise and oversight of criminal risk by following a disciplined and intelligence-based approach to detection and research of activities and events in alignment with criminal risk frameworks and standards to ensure compliance as well as support trending, analysis and insights generation.

Fraud Prevention & Detection:

• Develop and lead strategies to prevent and detect various types of fraud, including:

  • Identity theft

  • Account takeover

  • Payment fraud (ACH, wire, cards)

  • Check fraud

  • Digital and mobile banking fraud