Director, Financial Services

Job Description:

External Title:  Director – Financial Services

Internal Title: Director – Financial Services

Location: Remote - US

Reports to Title:  Managing Director - Financial Services

The Role:  

This is a customer-facing intelligence delivery and solutions role within JD Power’s Financial Services practice, specifically supporting our Daily Market Intelligence solutions, which measures new account opening incidence and account turnover across a suite of financial services lines of business. You will play a key part in supporting leading banks, credit card issuers, lenders, and wealth managers, delivering JD Power intelligence directly to clients in the form of executive briefings, insightful analysis, custom engagements, and tailored solutions that inform their retention, acquisition, and growth strategies. While the role draws on strong AI-enabled and large-dataset analytical capabilities, success is measured by client impact, advisory relationship depth, and revenue contribution to the Financial Services portfolio.

The Impact: 

You will play a key role in the success of JD Power’s Financial Services Daily Market Intelligence solutions. converting our proprietary data and analytics into commercial outcomes for clients and meaningful revenue contribution to the business.  The role will enable J.D. Power to deliver high impact solutions with a focus on core benchmarking and best practices as well as bespoke engagements.  This role will be instrumental in growing our business and our brand presence in industry and popular media venues. Using your data and analytics acumen and experience you will contribute to the development of specific solutions to meet the needs of customers in the Financial Services industry.

Responsibilities: 

• Work closely with leading financial services companies in the United States and Canada.
• Predominately use AI and strong analytical skills to analyze company and industry performance.
• Analyze industry trends and the actions of individual financial institutions and incorporate findings into client presentations and thought leadership.
• Develop actionable findings, insights, and recommendations for financial services clients based on Churn analysis and often incorporating other JD Power customer experience benchmark study outcomes.
• Participate in the delivery of presentations to senior executives at financial institutions.
• Identify and pursue opportunities to provide needs-based solutions to clients.
• Contribute to the management and upkeep of assigned products/solutions in the portfolio.
• Support business development efforts, including scoping sales opportunities, attending meetings, and assisting with proposals.
• Help develop new solutions to meet customer demands, working closely with marketing, product management and practice areas.

Qualifications: 

• 5+ years working within the financial services industry, banking preferred, either in management, in a consulting capacity to the industry, or in a sales/marketing/product role with a data intensive and analytic services theme
• 5+ years working in a collaborative environment – from program design through communicating results to executives.
• Bachelor’s degree required, advance degree or certifications in analytics or a business-related field preferred  

The Career Opportunity:  

In this role you will have the opportunity to work closely with the leading financial services companies in North America with exposure to banking, payments, lending and wealth management.  You will develop expertise in the industry with the opportunity to develop your personal brand through thought leadership and client interactions.

The Team / The Business:  

Our team is made up of self-motivated professionals who take their jobs seriously, but not always themselves.  The business environment is challenging, but fun as we add new solutions, enter new markets together and help our AE’s meet their client’s needs.  This environment rewards results and puts few constraints on how far or fast you can go in your job and career.  If you like a casual day-to-day environment, clear expectations but room to execute, combined with a world-class brand, potential for growth, and a new management team that rewards risk-taking and success.

Our Hiring Manager says: 

“I’m looking for someone who understands the financial services industry, is a compelling communicator particularly around analytics, and who is an experienced customer needs-based consultative team player.  The successful candidate will possess exceptional data analytics skills. They will als