Director, Field Service

Job Title

Director, Field Service

Location(s)

Boston

About Us

Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.

Find your future at Revvity 

Responsibilities include (but are not limited to):

Financial Performance Management

• Manage the Service revenue and associated profitability targets according to the annual operating plan (AOP).
• Own pricing and delivery strategies for service contracts and billable work.

Customer relations

• Set the example of strengthening the relationships and partnerships with customers. 
• Invest significant time in directly meeting with customers, assessing customer satisfaction and needs, and translating those inputs into product and service offerings and solutions.

Sales & Service Coordination

• Work with the commercial leadership team to initiate timely solutions for customer issues.
• Promote teamwork within the service and sales organization to maximize opportunities for the growth of Revvity.

Operational Metrics & Policy Compliance

• Define and monitor key performance indicators (KPIs) to improve customer satisfaction and ensure service level agreement (SLA) compliance.
• Ensure adherence to organizational policies and documentation standards.
• Foster a data-driven culture through operational feedback loops and effective policy implementation.
• Identify and address service delivery gaps using Salesforce reports in collaboration with regional service managers.

People & Culture

• Mentor and coach team members to strengthen leadership capabilities and financial acumen.
• Conduct regular performance reviews, set clear objectives, and provide actionable feedback.
• Build a strong talent pipeline by developing “Ready Now” individuals for critical leadership roles.

Cross-Functional Collaboration

• Serve as the primary liaison for addressing service delivery challenges across departments.
• Prepare high-level service reports for internal quality and compliance teams.
• Collaborate with data analytics to develop actionable reporting tools that support operational and financial goals.
• Partner with technical support and factory teams to ensure successful deployment of new product introductions (NPIs).

Basic Qualifications:

• Bachelor’s degree.
• Ten years of leadership experience in field sales and/or service management.

Preferred Qualifications:

• Proficient in full Microsoft Office Software and Tools. 
• Ability to interpret financial reporting and advanced analytics.
• Familiarity with SAP, Power PI
• Strategic hiring / interviewing skills

• Project Management Skills
• Presentation Skills
• Ability and willingness to travel of up to 50% as necessary

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What do we offer?

We provide co