Director, Enterprise Operations

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Director, Enterprise Operations

Overview
Mastercard’s Data Center & Network Services team is looking for a Director of Global Routing & Edge Caching Operations to manage a global operations team dedicated to supporting our enterprise DNS, DHCP, Infoblox and SaaS base CDNs. Responsibilities include people leadership, operational process/automation development, oversight of a 24x7 follow the sun L2/L3 operations / support team. The ideal candidate must have a deep technical depth in networking while also a highly motivated people leader.

Role
• Manages global teams supporting Mastercard's program environment to ensure uninterrupted processing, data, and network availability
• Shapes and contributes to long-term strategy and champions organizational vision across critical initiatives and global teams and implements transformational change
• Accountable for long-term financial and resource management for own area, including forecasting, tracking and report on technology and workforce budgets
• Establishes strong working relationships with program owners, collaborating to ensure center wide disaster recovery processes are in place and the program environment is operating efficiently
• Serves as executive escalation support, recommending policy changes to mitigate operational issues that impact consistent delivery of quality services
• Leads cross-functional teams to implement technology initiatives for optimal operational performance including acting on insights from stakeholder/customer feedback
• Manages vendor relationships and service level agreements, providing support for vendor selection based on cost analysis and review
• Tracks function performance according to established KPIs and identifies and implements improvements
• Manages one or more teams, conducts goal setting and performance appraisal processes, identifies and coaches top talent within own team
• Drives all process improvement initiatives to identify opportunities for automation and/or reduction in time to deployment
• Mentors and coaches technical talent to develop deep technical expertise at an organizational level

All About You
• Experience with Enterprise DNS, DHCP, Infoblox solutions (Infoblox/F5-GTM) and SaaS based CDNs (Akamai, Cloudflare etc.)
• Proven track record of managing global operations teams and developing teams that span across all time zones and geographies
• Extensive experience building strategic and collaborative working relationships with internal and external stakeholders at the global, regional, and local level
• Experience engaging with stakeholders to communicate difficult issues and reach consensus on major business decisions
• Extensive experience selecting and hiring new talent, as well as coaching and developing organizational talent through career milestones and plan for succession within own team
• Experience owning relationships with vendors and managing performance of third parties
• Extensive experience managing and tracking KPIs and driving enterprise IT Service Management (ITSM) and ITAM goals, best practices and framework adoption

Mastercard is an inclusive equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an