Director, eCommerce Operations & Fulfillment

Pressed Juicery is growing! Join our purpose-driven community and help us make an impact.

About Pressed Juicery

Pressed Juicery is a modern wellness brand built with the mission to empower your wellness journey.


Founded in 2010 by three friends, Pressed began as a small space with a big idea: real, nourishing food should be accessible and fit into everyday life. What started in a tiny Los Angeles juice bar has grown into a dynamic omnichannel brand, with products available through thousands of retailers nationwide, alongside our company-owned stores and direct-to-consumer channel.


At Pressed Juicery, we operate as one community bringing high-quality, better-for-you products to market. Guided by passion and purpose, we’re building what’s next in wellness.


Our Mission

Pressed Juicery’s mission is to empower your wellness journey.

Our Workplace Culture

• We embrace diversity, equity, inclusion, and belongingness!
• We speak up with radically candid communication.
• We wholeheartedly support personal and professional growth.
• We believe mistakes can be valuable and lead to continuous improvement.
• Lastly, we value excellence and strive to achieve greatness in all we do!


Our Values

• Community - as leaders, we celebrate differences, champion strengths, and compassionately aspire to be our most vibrant selves.
• Passion - curious and humble, we inspire people to make healthy choices.
• Growth - pursuing wellness with intention, we create and embrace good energy.


Our Benefits

• Medical, dental, and vision
• 401(k) - match up to 4% of compensation
• Awesome paid time-off and holidays
• Flexible Spending Account
• Generous paid parental leave
• Annual performance and compensation reviews
• Focus on career-pathing and promotions
• Professional and leadership development workshops
• Free Pressed products!


About the Role
The Director, eCommerce Operations & Fulfillment owns the operational backbone of Pressed Juicery’s direct-to-consumer business, ensuring growth initiatives are executable, profitable, and delivered with a consistent, high-trust customer experience.

This hands-on role sits at the intersection of Marketing and Operations, translating campaigns, promotions, and product decisions into inventory-ready, fulfillment-ready, and cost-optimized execution. The role oversees dropship and fulfillment operations to ensure demand generation is proactively enabled—rather than constrained—by downstream execution. They drive alignment, accountability, and performance across the full B2B and DTC lifecycles, from campaign readiness through post-purchase experience.

Key Responsibilities

End-to-End Digital B2B and DTC Operational Ownership
• Own operational readiness and performance for the Digital B2B and DTC business across service, cost, and execution outcomes.
• Ensure campaigns, promotions, and product launches are supported by inventory availability, capacity planning, and fulfillment readiness.
• Act as the connective tissue between commercial strategy and operational execution.

Dropship, Fulfillment & 3PL Management
• Lead day-to-day dropship and fulfillment operations in partnership with Supply Chain and third-party logistics providers.
• Develop and own KPIs for 3PL performance (e.g., speed, accuracy, cold-chain integrity, reliability).
• Monitor performance, identify gaps, and drive corrective actions to improve service levels and efficiency.

Shipping Strategy & Delivery Promise
• Own shipping strategy and delivery-promise design, balancing speed, reliability, cost, and customer expectations.
• Ensure delivery promises are accurate, scalable, and aligned with brand trust and conversion goals.

Unit Economics & Packaging Strategy
• Optimize eCommerce unit economics across shipping, packaging, fulfillment efficiency, and operational trade-offs.
• Own packaging strategy in partnership with Operations, ensuring solutions support product integrity, cost targets, scalability, and brand experience.

Post-Purchase Experience & Guest Impact
• Partner with Guest Services to reduce post-purchase issues (e.g., status inquiry tickets, damages, replacements) through root-cause analysis and operational fixes.
• Improve the end-to-end customer experience from checkout through delivery and resolution.

Cross-Functional Leadership
• Partner closely with Marketing, Digital, Finance, Supply Chain, and Guest Services to drive shared accountability for service, cost, and customer experience outcomes.
• Translate strategy into clear operational plans, priorities, and trade-offs to enable faster,