Director, Delivery (Media)

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.

We are pioneers at heart. What this means, is that we are always leaning forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating.

Our culture is big enough to cope and small enough to care. Meaning, that with people across 20+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients' problems, no matter where you are in the world. 

The Role:

This is not a traditional program management role. You will sit at the center of one of the fastest-scaling and least-defined media ecosystems in the world—helping shape how global advertising operates in an AI-first environment. As Director, Delivery (Media), you will own the orchestration of complex, multi-market media workstreams supporting $1B+ in annualized global media investment for OpenAI. You’ll operate across paid, owned, and emerging AI-native channels—building the systems, workflows, and cross-functional alignment required to deliver high-performing media at speed and scale. This role requires a rare combination of operational rigor, performance fluency, and comfort with ambiguity. You will not just manage campaigns—you will help define the operating model behind them.

What You'll Do: 

• Lead end-to-end program management across complex, multi-channel media initiatives spanning global markets
• Orchestrate execution across paid, owned, and emerging AI-native media surfaces
• Ensure seamless coordination across concurrent campaigns, launches, and test programs

• Translate business and marketing objectives into scalable media execution frameworks tied to measurable outcomes
• Partner with Performance Marketing, Media, and Analytics teams to optimize budget allocation, channel mix, and performance in near real-time
• Enable closed-loop learning systems connecting creative, media, and performance data
• Architect and evolve media delivery workflows, intake models, and execution systems built for speed, iteration, and scale
• Identify and eliminate bottlenecks across briefing, trafficking, approvals, and reporting
• Balance global standardization with local market flexibility
• Act as the central point of coordination across Media, Creative, and Data/Engineering
• Align internal and client stakeholders across priorities, timelines, and deliverables
• Drive decision-making in environments with competing inputs, incomplete data, and aggressive timelines
• Operationalize test-and-learn agendas across markets, channels, and creative variables
• Define success metrics and ensure insights are rapidly fed back into planning and execution cycles
• Ensure consistent, high-quality execution across high-volume and high-visibility campaigns
• Directly manage project management team members, providing ongoing mentorship, career development, and performance guidance.
• Ability to coach team members on best practices and act as a partner in solving client challenges.

What You'll Bring:

• 10+ years of Project Management experience in technology and media
• 5+ years of program management experience. 
• Strong understanding of global media ecosystems (paid social, search, programmatic, emerging platforms)
• Experience working in high-growth, high-ambiguity environments where systems are still being built
• Deep familiarity with media performance metrics (CPA, ROAS, CAC, etc.) and optimization strategies
• Systems thinker who can zoom out to design and zoom in to execute
• Comfortable operating in ambiguity, speed, and constant change
• Biased toward action, iteration, and continuous improvement
• 7+ years Experience managing an internal team and direct reports