About the Role:

Grade Level (for internal use):

Who we are:

Founded in 2012, automotiveMastermind is a leading provider of predictive analytics and marketing automation solutions for the automotive industry, putting dealers back in the driver's seat with Mastermind. Mastermind is a turnkey sales and marketing platform that empowers dealers to predict future car buyers, market to them at the right time and close more deals with less effort. Mastermind is headquartered in New York City. For more information, visit automotivemastermind.com. At automotiveMastermind, we thrive on high energy at high speed. We’re an organization in hyper-growth mode and have a fast-paced culture to match. Our highly engaged teams feel passionately about both our product and our people. This passion is what continues to motivate and challenge our teams to be best-in-class. Our cultural values of “Drive” and “Help” have been at the core of what we do, and how we have built our culture through the years. This cultural framework inspires a passion for success while collaborating to win.
 

What we do:

automotiveMastermind puts dealers in the driver’s seat with Mastermind. Mastermind is an automated sales and marketing platform that empowers dealers to close more deals by predicting future buyers and consistently marketing to them. Generate success in your loyalty, service, and conquest portfolios through a combination of turnkey predictive analytics, proactive marketing, and dedicated consultative services. ​

Position overview:

We are seeking a strategic, data-driven Director of Dealer Relations with a proven track record in enhancing customer retention and growth through exceptional client service. This role is crucial in understanding customer challenges and leveraging data to drive meaningful outcomes with our product solutions, while maintaining full accountability for customer satisfaction and engagement.  This role requires a deep understanding of customer needs, a commitment to driving success through our product offerings, and a proven history of achieving outstanding customer outcomes while managing budgets effectively and ensuring customer satisfaction and engagement. 

Key Responsibilities: 

• Lead account and revenue retention efforts, ensuring strong dealer relationship management focused on customer success. 

• Contribute to and be fully aware of launch planning and product implementation, providing guidance to Dealer Relations Managers on training and continuous improvement initiatives. 

• Leverage the Operations team and data to fully understand your territory, identifying opportunities and challenges that can be addressed through our solutions.

• Utilize data analytics to monitor the status of every customer, ensuring a comprehensive understanding of their engagement levels. 

• Maintain a sales mentality while focusing on superior account management to identify upselling opportunities and additional revenue streams. 

• Focus on customer expansion by actively supporting any regional or enterprise group needs to maximize client success.

• Develop and implement targeted approaches and strategies to achieve upselling goals, including tailored presentations and value propositions based on customer needs. 

• Mentor and develop a team of Dealer Relations Managers, holding team members accountable for performance and instilling a culture of ongoing learning and growth. Inspire and challenge the team to continuously improve and exceed their potential. 

• Ensure Dealer Relations Managers are held accountable for their productivity and professional growth, providing regular feedback and support for their development. 

• Recommend and implement best practices tailored to your territory, aiming for effective strategies that can be rolled out nationwide. 

• Collaborate closely with partner departments (e.g., Product Development, Marketing, Sales) to stay fully informed of product updates, upcoming releases, and overall status, ensuring alignment in customer communications. 

• Ensure all initiatives are executed within budget, monitoring expenditures to maintain financial efficiency. 

• Act as the primary contact for your Dealer Relations team, addressing escalated issues and ensuring adherence to service level agreements. 

• Conduct ongoing reviews of customer accounts to assess and enhance the value our product delivers, using data-driven insights.