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Director - Customer Success - Vault
Veeva SystemsUnited StatesRemotefull_timeVerifiedPosted 10 May 2023
About the role
Veeva [NYSE: VEEV] is the leader in cloud-based software for the global life sciences industry. Committed to innovation, product excellence, and customer success, our customers range from the world’s largest pharmaceutical companies to emerging biotechs. Veeva’s software helps our customers bring medicines and therapies to patients faster.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
The Role
Veeva builds cloud software that helps our customers save, extend and improve millions of lives every year. Our Commercial Content products, built on the Veeva Vault platform, are changing the way content and digital assets are managed, reviewed, and distributed across the globe. We topped the Fortune Future 50 list of U.S. companies poised for breakout growth and were listed as one of the fastest-growing companies among Forbes Fast Tech 25. The Director of Customer Success is responsible for leading and managing the customer success team, which is responsible for ensuring that our customers are successful in using our software. The Director of Customer Success will work closely with the Sales, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, community, and release planning.
This role is required to be performed in the Eastern US Time Zone.
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.
We are the first public company to become a Public Benefit Corporation. As a PBC, we are committed to making the industries we serve more productive, and we are committed to creating high-quality employment opportunities.
Veeva is a Work Anywhere company which means that you can choose to work in the environment that works best for you - on any given day. Whether you choose to work remotely from home or work in an office - it’s up to you.
The Role
Veeva builds cloud software that helps our customers save, extend and improve millions of lives every year. Our Commercial Content products, built on the Veeva Vault platform, are changing the way content and digital assets are managed, reviewed, and distributed across the globe. We topped the Fortune Future 50 list of U.S. companies poised for breakout growth and were listed as one of the fastest-growing companies among Forbes Fast Tech 25. The Director of Customer Success is responsible for leading and managing the customer success team, which is responsible for ensuring that our customers are successful in using our software. The Director of Customer Success will work closely with the Sales, Marketing, and Product teams to develop and execute customer success strategies that meet the needs of our customers around value creation, governance, escalations, community, and release planning.
This role is required to be performed in the Eastern US Time Zone.
What You’ll Do
- Lead and manage the customer success team, including hiring, training, and development
- Develop and execute customer success strategies that meet the needs of our customers for value creation, governance, escalations, community, and release planning.
- Work closely with the Sales, Marketing, Services, and Product teams to ensure that our customers are successful in using our software
- Collect and analyze customer feedback to identify opportunities for improvement
- Develop and implement customer success processes and tools
- Represent the company at industry events and conferences
- Stay up-to-date on industry trends and best practices
Requirements
- Proven track record as a customer success leader in enterprise software
- 10+ years of experience in customer success, sales, or a related field
- 5+ years of experience with enterprise software.
- 3+ years of managing a team of direct reports
- Bachelor's degree in business, marketing, or a related field
- Strong leadership and interpersonal skills
- Excellent communication skills; written, verbal, and formal presentation
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Ability to work under pressure and meet deadlines
- Strong customer service orientation
Nice to Have
- Some prior experience implementing software in a professional services capacity
Perks & Benefits
- Healthy, free, snacks every day and free lunches weekly for office-based employees
- Allocations for continuous learning & development
- Private medical insurance plan & health cash, workplace pension scheme, group income protection, life insurance, and much more
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at talent_accommodations@veeva.com. Position may not be eligible for remote work in Colorado.
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