Director, Customer Success Data Strategy & Operations

About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.

How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.

Corporate Overview

In today’s cyber threat landscape, protection starts with people. At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission. When you join Proofpoint, you are helping to:

• Build and enhance our proven security platform
• Blend innovation and speed in a constantly evolving cloud environment
• Analyze new threats and offer deep insight through data-driven intel
• Collaborate with customers to help solve their toughest security challenges

We are devoted to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role 

We are looking for a Director, CS Data Strategy & Operations to join the Customer Office organization (Professional Services, Customer Success, Training, Managed Services, Support, and Renewals).  This seasoned leader will have extensive experience in B2B SaaS, Services and Customer Success and will be responsible for building and leading the Data Strategy, Tools and Operations capability.  The role requires a highly strategic thinker with a bias for action, a strong technical acumen and a passion for big data, inter-connected systems, and automation.  The individual will play a critical role in shaping the Customer Success data strategy and fueling our transformation toward an automated, scalable motion. 

The Director, CS Data Strategy & Operations will: 

Define the strategy, gain executive and cross-functional buy-in, and lead the execution for top-priority, new data-driven capabilities such as Customer 360, health scoring, product adoption analytics, churn (Early Warning System) & growth prediction, AI Agents, Digital CS, and advanced contact management. 
 

Oversee the roadmap and existing portfolio of product telemetry diagnostic tools (aka health checks), used by numerous pre and post-sales teams.  
 

Partner with Product, Engineering and Enterprise Applications to ensure that the right data pipeline and data transformations are in place to power the capabilities described above. 

This individual will act as the leader and subject matter expert for all things data within Customer Success, leading the strategy and execution across the data lifecycle - requirements, ingestion, transformation, and activation into business workflows.  This is a business role first - technical knowledge is a plus, but emphasis is on driving data strategy