Director, Customer Education & Documentation

<h3><em><strong>OUR MISSION</strong></em></h3> <p><strong>At Redwood, we empower our customers with lights-out automation for their mission-critical business processes.</strong></p> <h2>&nbsp;</h2> <h3><em><strong>ABOUT US</strong></em></h3> <p>Redwood Software is the leading orchestration platform for the autonomous enterprise, driving business transformation at the lowest total cost of ownership. Redwood empowers organizations to intelligently automate and orchestrate mission-critical business and IT processes across complex ERP, hybrid cloud, data and emerging agentic AI systems. Through its SaaS-first automation fabric—with AI embedded across the automation lifecycle—Redwood accelerates the path to autonomous operations. Backed by 30 years of experience and trusted by more than 50% of the Fortune 50, Redwood helps organizations unlock human potential to focus on innovation, growth and what’s next.</p> <h2>&nbsp;</h2> <h3><em><strong>CORE VALUES</strong></em></h3> <p>One Team. One Redwood<br>Make Your Own Weather<br>Obsess over Customer Success<br>Work the Problem<br>Be Curious<br>Own the Outcome<br>Respect Each Other</p> <h2>&nbsp;</h2> <h3><em><strong>YOUR IMPACT</strong></em></h3> <p><em><strong></strong></em></p> <p data-pm-slice="1 3 []">As Director, Customer Education &amp; Documentation, you will lead Redwood's global documentation and customer education practice and rebuild it for an AI-first operating model. You will inherit an established team in Canada and India and reshape it: what the team produces, how it produces it, and how its impact is measured. AI-assisted and agentic content production, a best-in-class docs-as-code platform, in-product guidance through Pendo, and training that shortens time-to-value for new customers and partners are the four pillars of the role.</p> <p>&nbsp;</p> <p>You are a builder and a player-coach at the system level. You set the strategy, then redesign the workflows, roles, and tooling that deliver it.</p> <h4><strong>Reinvent the Team for AI</strong></h4> <ul> <li> <p>Redesign the team's operating model, roles, and skills mix around AI-assisted and agentic content production, moving the team from writing and maintaining content by hand to designing, governing, and validating AI-generated content.</p> </li> <li> <p>Define which content work is delegated to AI, which stays with human judgment, and how validation is performed. Publish standards for accuracy, review, and provenance that the team follows.</p> </li> <li> <p>Build and run agentic pipe