Director, Continuous Improvement

Bring Your Amazing Self to Work

At Macy's, Inc. we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride, and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.

Job Overview

The Director, Continuous Improvement at Macy’s Inc is a leader on the enterprise team focused on driving growth through innovation, unlocking process efficiencies to improve profitability, and facilitating the execution of critical business strategies supporting “The Bold New Chapter.” In this visible role, team members engage with C-suite, SVPs, and VPs across core retail functions on impactful projects, including:

• Designing and facilitating ideation sessions to identify opportunities for incremental sales and customer acquisition.
• Identifying ways to optimize operations and deliver efficiencies through process improvements.
• Developing strategic execution plans and driving cross-functional implementation of enterprise initiatives.

In a rapidly evolving retail landscape, requiring extensive cross-functional collaboration to achieve business objectives, the Director plays a pivotal role in positioning Macy’s for both near and long-term success.

In this capacity, the Director serves as:

• Customer Champion: Advocating for the customer by leveraging insights to enhance the customer experience and drive growth.
• Enterprise Connector: Maintaining a curious mindset, challenging norms, and fostering open dialogue to uncover innovative opportunities.
• Outsider-Insider: Staying informed about industry trends and applying market knowledge to innovate within the organization.
• Structured Problem Solver: Applying a methodical approach to tackle complex problems, adapting as new insights emerge.
• Storyteller: Crafting clear narratives for ideas and strategies, effectively communicating complex information.
• Active Facilitator: Coordinating cross-functional collaboration to foster diverse perspectives and achieve optimal solutions.

Reporting to the VP of Continuous Improvement, the Director guides cross-functional teams in formulating and pursuing strategic priorities. They assess business challenges through various lenses—customer, competitor, financial—and develop data-driven recommendations to enhance execution. Additionally, the Director delivers compelling presentations to inform decision-making and propose solutions.

What You Will Do

• Identify and lead large-scale, cross-functional projects, managing key stakeholders and partner with teams to drive execution of key enterprise initiatives.
• Regularly receive exposure to the highest levels of the organization, working on projects directly for C-suite, SVPs and VPs. 
• Apply analytical rigor and creative problem-solving skills to strategic business problems.
• Assess new / innovative concepts and approaches and develop an implementation plan.
• Create structured solutions and frameworks to navigate ambiguous business problems.
• Synthesize key insights and formulate actionable recommendations.
• Establish trusting relationships with key stakeholders and influence across functions (without formal reporting lines).

Skills You Will Need

Communication Skills: 

• Expert Microsoft PowerPoint skills.
• Moderate to strong Excel skills.
• Excellent communication and facilitation skills (oral, written and listening) for a variety of audiences.
• Ability to understand, organize and communicate complex information in an easily understandable format tailored to a variety of audiences.

Reasoning Ability:

• Ability to perform in a fast-paced, goal-oriented, and time-sensitive environment. 
• Self-starter, curious, and keeps a pulse on market changes / new trends.
• Experience developing holistic strategies through a structured, project-based approach.
• Self-driven with ability to work independently with limited day-to-day guidance.

Mathematical Skills:

• Strong pro