Director, Content Strategy & Operations (Remote)

We believe in the power and joy of learning

At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose – driving innovation that helps millions of learners improve their lives and achieve their dreams through education.

Cengage Work helps learners gain the skills they need to succeed in today’s job market. Through flexible, affordable online courses and career-focused training programs, Cengage Work supports individuals, institutions and employers in preparing for high-demand fields like allied health, cybersecurity, manufacturing, skilled trades and beauty education. With partnerships across thousands of institutions and a leading position in career and technical education, the business expands access to non-degree credentials and delivers practical, job-ready outcomes for learners at every stage of their career journey. To date, Cengage Work has helped millions of learners gain employable skills, complete required trainings and pursue new career paths.
 

Our culture values inclusion, engagement, and discovery

Our business is driven by our strong culture, and we know that creating an inclusive workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see https://www.cengagegroup.com/about/inclusion-and-belonging/.

At Milady, we’re redefining trades education for the next generation of professionals. As the Director, Content Strategy & Operations, you’ll be the function leader in charge of evolving our learning experiences into intuitive, impactful digital experiences that support students, educators, and schools nationwide while innovating content production processes that introduce efficiency and scale. This role requires a dynamic leader with a deep understanding of digital metrics, audience behavior, and content strategy.
 

What you'll do here:

Leadership & Team Management

• Lead the content and operations function within Milady, through Portfolio, Content & Learning and Production teams.
• Set the strategic vision for subject area portfolios, content development and operational execution, aligned to company goals and market needs.
• Partner with cross-functional Directors of Product, Marketing and Sales to build a comprehensive content and production strategy that enhances customer engagement and drives digital user growth.
• Drive innovation in content strategy and operations, increasing engagement and annual number of learners reached.
   

Portfolio Management (Content Strategy)

• Lead a team of Portfolio managers to deliver market-informed business proposals for all trades programs Milady serves.
• Regularly analyze product and portfolio plans to align forecasting and measurement of progress towards goals; deliver cases for strategic investment.
   

Content Operations

• Orchestrate multi-channel content operations—from planning, production, distribution, and measurement to optimization
• Identify new ways to use technology to decrease content creation timelines, ensuring learners always have access to relevant learning experiences
• Design regional and global content strategies that drive engagement and loyalty
• Deliver content and learning experiences that drive positive outcomes for learners
   

Voice of Customer

• Lead your teams to apply customer centric methodology to identify customer problems and validate potential solutions
• Create customer driven, monetizable content opportunities
   

Culture of Excellence

• Ensure high standards and integrity across all content, fostering a culture of accuracy, relevancy and speed.
• Ensure relevance by staying informed of regulatory landscape, industry trends and technology evolution
   

Skills you will need here:

• 10+ years leading content strategy and operations teams, including significant experience in AI enabled content production.
• Outcomes: Shown success in using content strategies to deliver revenue growth
• Analytical Skills: Proficiency in digital analytics tools and a strong knowledge of digital KPIs in the learning environment
• Technical Profi