Director, Communications - Digital Fulfillment

Position Summary...

Director, Digital Fulfillment Communications
As a key leader within Walmart’s U.S. eCommerce Communications team, you’ll define and lead the storytelling around one of Walmart’s most exciting growth areas—our Digital Fulfillment ecosystem. From Express Delivery and InHome services to drones and emerging fulfillment innovations, you’ll bring to life how Walmart delivers on convenience, speed, and trust at scale. Your work will shape how customers, associates, and the media see Walmart as a tech-powered, human-centered leader redefining what it means to “shop smarter and live better.”

About the Team
The eCommerce Communications team is part of Walmart’s Global Communications organization and the heart of our omnichannel storytelling. We connect customers to the innovation, people, and technology powering Walmart’s promise—from app to store to doorstep (and beyond). Working hand-in-hand with partners across Corporate Affairs, Operations, Marketing, Technology, and Supply Chain, we craft compelling stories that highlight how Walmart is driving the future of retail, meeting customers where they are, whenever and however they want to shop.

What you'll do...

Strategic Communications & Leadership

• Lead Walmart’s communications strategy for delivery and fulfillment innovations, including Express Delivery, InHome, drone delivery, and last-mile technology.
• Position Walmart as a pioneer in speed, convenience, and digital-first retail through bold, proactive storytelling.
• Develop and execute integrated communication strategies that amplify Walmart’s commitment to innovation and customer satisfaction across owned, earned, and social channels.

Cross-Functional Collaboration

• Partner across eCommerce, Operations, Tech, and Corporate Affairs to ensure a unified and consistent message about Walmart’s delivery leadership.
• Collaborate closely with marketing, product, and media teams to maximize storytelling reach and impact.
• Support executive communications and thought leadership opportunities that elevate Walmart’s presence in the retail and technology landscape.

Storytelling and Content Development

• Build compelling narratives that highlight how Walmart’s fulfillment innovation improves customers’ lives—combining data, emotion, and purpose.
• Craft executive messaging, blog posts, media materials, and social content that celebrate Walmart’s delivery innovation and impact.
• Serve as a corporate spokesperson and trusted media contact for Walmart’s delivery and fulfillment initiatives.

Measurement & Optimization

• Use data, analytics, and audience insights to evaluate communications impact and continuously refine strategies.
• Monitor trends in eCommerce, delivery, and retail innovation to keep Walmart’s storytelling fresh, relevant, and forward-looking.

What You’ll Bring

• Executing bold, creative communications experience that enhances public perception of Walmart’s eCommerce and omni-channel innovations.
• Experience managing the launch of new products or services, including national and local campaigns.
• Ability to shape the way customers experience our brand—through timely, relevant, and resonant communications.
• A collaborative spirit and executional excellence in everything you do.

• Direct experience with large-scale eCommerce communications.
• An understanding of how to communicate and partner within a complex, matrixed organization to maximize impact.
• Your confidence using data and insights as key components of strategy, targeting, and measurement.
• Your ability to take initiative, manage competing priorities, weigh and mitigate risks, and pivot as required.
• Curiosity around new ideas, testing new approaches, and pushing for constant improvement.
• Executive presence, thought leadership, and a knack for delivering compelling narratives in a fast-paced, ever-evolving environment.

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

At Walmart, we offer competitive pay as well as performance-bas