Director, Commercial Operations

Pay Range:

​(Minimum to mid pay range specific to NY,CA,CO,WA,MD,CT,IL,NV,,KY,MI,NJ,ME,MO,MA,MT)

130,000.00 - 150,000.00 USD Annual

About Brink's:

The Brink’s Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 51 countries serves customers in more than 100 countries.

We believe in building partnerships that secure commerce and doing that requires fostering an engaged culture that values people with different backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

Brink’s Global Services is a division of Brink’s Inc, the world’s premier provider of secure logistics and security solutions in more than 122 countries across 5 continents.  Brink’s Global Services specializes in the secure transportation and handling of valuable goods throughout the logistic value chain, from raw materials and components to finished products within the mining, banknote, precious metal, jewellery, security, art, and pharmaceutical industries The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Director, Commercial Operations in NYC

Job Summary: 

This position reports to the VP, Commercial Excellence of BGS US and will have total management oversight of the BGS US Sales Operations.   This position requires up to 10% travel to facilities and internal meetings throughout the United States and internationally as needed to work on the Sales Operations, marketing research, and reporting capabilities. This position will require strong organizational skills, and the ability to work independently while managing a small to mid-size team of sales analysts.   Candidate must have a proven track record of leadership, sound technological savvy and strong analytical and business skills. The ability to develop workflows associated with the implementation of a new CRM and process mapping to align with multiple lines of business will be essential.

Key Responsibilities:

• Responsible for the annual rate review process ie. reviewing all BGS US rate agreements to ensure they conform to Sox compliance and are properly priced rule in the billing systems
• Design, implement, document, and manage tools to monitor workflows and business processes to onboard new clients and monitor & review all costing & pricing rules posted to BITS
• Lead implementation of Cargowise CRM software and work with the consultants to develop onboarding training materials and SOP’s
• Collaborate with the Director of Customer Service to optimize the automation of workflows to enhance the customer NPS initiatives
• Own the tech/automation process and enhancements for inbound customer inquiries, inbound leads, and affiliate inquiries (email, phone systems, and ticketing software)
• Conceptualize and monitor the inbound lead process for the commercial organization
• Parter with the VP, Commercial Excellence to prepare the data analysis for senior leadership to show global initiatives and pacing towards goal obtainment
• Drive the forecasting efforts with the VP, Commercial Excellence to accurately predict the new and expansion business efforts for the US market
• Provides market data analytics for pricing, prospecting, marketing, product and program development efforts. Uses internal and external data sources to complete data analytics requirements.
• Partner with Finance team to minimize billing errors throughout the data-capture process and serve as a bridge to the commercial team to address any/all Account Receivable discrepancies
• Collaborate with senior leadership team to automate new hire onboarding and document procedural updates and changes on an ongoing basis
• Work with Operations and Finance teams to enhance pricing models; identify areas of opportunity to improve margins ie. additional revenue opportunities, operational efficiencies, contract process improvements, etc.
• Reviewing and evaluating the sales cycle from start to finish and ensuring the function is fully compliant with all key controls and SOX requirements.
• Help in the strategic planning and market positioning for the multiple LOB’s, and with preparation of LOB specific reporting.
• Coordinate with DCE to evaluate CRM utilization and process improvements and ensure the CRM system is aligned to internal and external Audit compliance policies.
• Lead