Director Client Implementations

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Implementations

What does a successful Director Client Implementations do at Fiserv?
You will lead the Conversions and Implementations organization, and work directly with clients, managing conversion and startup projects.  Conversion projects involve migrating an existing portfolio from another processor (TSYS, In-house, etc.) to the Fiserv credit processing system. Conversions can be for new Fiserv client, or for an existing client that is adding to their portfolio. Startups involve starting from ground zero and building out the required products and services on the Fiserv system to support a new client launching a new portfolio.

What you will do:

• Lead projects from beginning to end, playing a primary role in leading and participating in Discovery, Data Spec Review, Software Development, System Configuration, Testing, Project
• Management & Implementation.
• Manage all aspects of the project from beginning to end, developing project plans, consulting with client on solutions, managing key deliverables, and reporting on issues, risks, and status
• Lead internal projects teams of up to 8 owner-associates, who have responsibilities for setting up and customizing the various products and functions of the processing system
• Ensure custom development is delivered as required for the client
• Drive resolution of issues through problem solving, identification of necessary resources, and escalation

What you will need to have:

• 10+ years of experience managing a PMO team of individuals working on a client initiative
• 8+ years of experience in converting to new processing platforms, preferred
• Project Management and Leadership
• 8+ years of experience in a client-facing role
• Bachelor’s degree in computer science, engineering, or a related field, or an equivalent combination of education, work, and military experience

What would be great to have:

• Experience in project management, payment industry, and First Data platform experience
• Understanding of the Credit Card Issuing Industry and associated products
• Previous conversion experience
• Ability to travel 2 to 5 times per year

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Maryland, New York, Nevada, Rhode Island or Washington.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence. 

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law. 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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