Director, Client Analytics

Thank you for considering Progyny!

Progyny is seeking an experienced Director of Client Analytics to lead the development and implementation of effective data-driven strategies that provide insight on client performance in support of our Client Success team. As the Director of Client Analytics, you will lead a team responsible for analyzing and reporting on client performance, identifying trends in utilization, assisting Client Success Managers in effectively communicating the value of Progyny’s benefit to our clients, building reusable assets to enable self-service for business users, and making data-driven recommendations to improve the client experience. 

What You’ll Do: 

• Be the client analytics subject matter expert and lead the creation of Progyny’s strategy and roadmap for client analytics 

• Build and maintain strong partnerships with operational team leaders and senior leadership to understand business needs, define key performance indicators (KPIs), and identify areas of opportunity for optimization and innovation 

• Conduct regular analyses of client members’ behaviors, utilization, and benefit consumption trends data to identify patterns and opportunities for clients to better communicate use of the benefit, and present actionable insights to senior leadership  

• Measure the impact of launches of new services and assess impact of changes to the benefit usage patterns and work with the CSM team assist customers in effectively making use of their benefits 

• Develop and maintain reusable reporting assets in PowerBI, SQL, Excel, etc, to meet business users where they are and enable a maximum degree of self-service  

• Continuously monitor and evaluate the effectiveness of analytics solutions and tools, and make recommendations for improvements 

• Stay up-to-date with emerging trends and technologies in client analytics, and identify opportunities to leverage them to improve our products and processes. 

• Lead a team of analysts, ensuring high quality deliverables, sharing feedback and providing professional development opportunities 

About You…

• 7+ years of experience in analytics, with a track record of delivering results 

• Strong leadership skills, with experience leading company-wide initiatives and managing a team 

• Advanced, demonstrable SQL experience 

• Strong Python experience, with familiarity with standard analytics libraries (Pandas, etc) 

• Advanced knowledge and experience with a variety of analytics tools and methodologies, including cohort analysis, funnel analysis, segmentation, and predictive modeling  

• Strong understanding of core statistical concepts and data visualization strategies 

• Excellent communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders  

• Strong problem-solving skills, with the ability to think creatively and develop innovative solutions to complex challenges 

• A desire to coach and mentor less senior team members and a passion for developing talent within your team 

About Progyny:  

Progyny is a transformative fertility, family building and women’s health benefits solution, trusted by the nation’s leading employers, health plans and benefits purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs. 

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits. 

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.

Our perks: 

• Family friendly benefits: Paid family and parental leave, fertility