Director, Career Readiness

UMA is a nonprofit healthcare educational institution with a national presence. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our Clearwater, Florida campus. 

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• $50,000 Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 21 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position:

The Director of Career Readiness leads the Career Readiness team within Learner Services, driving strategic initiatives that prepare students for professional success. This role oversees the development and execution of student support programs focused on mock interviews, resume building, and overall career readiness, ensuring alignment with institutional goals and student outcomes.

What you’ll do:  

1. Drive Process Improvement: Identify and implement opportunities to enhance processes across the student life cycle by collaborating with cross-functional teams to streamline operations and improve student outcomes.
2. Strategic Collaboration: Partner closely with the Learner Services Director team to strengthen and evolve the institution’s career readiness strategy, ensuring alignment with student success goals.
3. Career Readiness Program Oversight: Lead initiatives related to student mock interviews and resume development, including the design and delivery of training programs and the management of supporting systems and tools.
4. Data-Driven Decision Making: Apply strong analytical skills and attention to detail to assess program effectiveness, identify trends, and inform continuous improvement efforts.
5. Cross-Functional Problem Solving: Collaborate with internal stakeholders to diagnose process inefficiencies and co-create innovative, student-centered solutions.
6. Culture and Capability Building: Foster a collaborative and professional work environment by supporting employee development, promoting career growth, and ensuring alignment with organizational values and service excellence standards.
7. Lead with Care: Lead, coach, and develop team members, fostering a culture of wellness, recognition, and engagement. Meet regularly with direct reports in one-on-one and group settings to provide feedback and cultivate/maintain a positive work culture.  
8. Perform other duties as assigned. 

Career Level Expectations:

• Manages multiple larger teams or departments.  
• Owns mid- to long-term (3-5 years) strategy, execution and operational direction, and directs activities that have significant impact to the achievement of results for the job function or business.  
• Problems faced are frequently complex and undefined, and typically involve leading cross-functional teams to determine root causes.  
• Requires ability to influence others to accept practices and approaches, and ability to communicate with and influence senior executive leadership.  
• Desire for growth and professional development. 

Required Skills/Experience:

• Bachelor’s degree or equivalent experience.
• 5 years of experience managing student services, or similar function for a large call center organization.
• Ability to submit detailed requirements for system development and reporting efforts.
• Ability to develop training and innovate materials to improve knowledge gaps
• Strong operational, organizational, analytical, and technical skills.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to contribute to a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements:

• Experience working with Zoho platform
• Bachelor’s degree
• Director level experience
• Strong understanding of covered position policies
• Strong analytical skill set
• Proficient in MS Office (Word, Excel, PowerPoint) and other busin