Director, Call Center - Central Time Zone

What We Strive For 

At Strive Health, we’re driven by a purpose: transforming the broken kidney care system. Through early identification, engagement, and comprehensive coordinated care, we significantly improve outcomes for people with kidney disease, reducing emergency dialysis and inpatient utilization. Our high-touch care model integrates with local providers and uses predictive data to identify and support at-risk patients along their entire care journey. We embrace diversity, celebrate successes, and support each other, making Strive the destination for top talent in healthcare. Join us in making a real difference. 

Benefits & Perks 

• Hybrid-Remote Flexibility – Work from home while fulfilling in-person needs at the office, clinic, or patient home visits.
• Comprehensive Benefits – Medical, dental, and vision insurance, employee assistance programs, employer-paid and voluntary life and disability insurance, plus health and flexible spending accounts. 
• Financial & Retirement Support – Competitive compensation with a performance-based discretionary bonus program, 401k with employer match, and financial wellness resources.
• Time Off & Leave – Paid holidays, flexible vacation time, sick time, and paid birthgiving, bonding, sabbatical, and living donor leaves.
• Wellness & Growth – Family forming services through Maven Maternity at no cost and physical wellness perks, mental health support, and an annual professional development stipend. 
  

What You’ll Do 

The Patient Growth call center team represents the warm front door to Strive while meeting important metrics that allow our patients to be better served.  You will lead a high performing team of managers and enrollment associates that not only continue meeting enrollment expectations but also need to continue their trajectory of performance improvement.  As the leader for this organization, you will take both strategic and tactical lenses towards improvement optimizations while presenting strategy shifts to senior leadership.  This leader will sit on the Patient Growth leadership team and report directly to the Vice President, Patient Growth.   

The Day to Day 

• Provide strategic guidance and in-the-moment coaching to our managers and individual Enrollment Associates to meet both our quality and enrollment standards  

• Maintain a keen eye and management of our auto-dialer system with the support of our Patient Growth Analyst to achieve the highest performance possible each day 

• Build a culture of continuous training and support to build the necessary skillsets of the enrollment team  

• Enact performance management routines as required based on team member performance 

• Align with key partners, such as Human Resources, Analytics, and Operations, to enable strategic change and improvements as required 

• Maintain accountability for team performance and associated action plans 

• Support the buildout and communication of quarterly compensation plans from ideation to fruition 

• Lead our quality assurance team to ensure we’re measuring the appropriate behaviors while tracking and coaching accordingly 

• Understands our performance in a quantitative manner and can report out accordingly