Director - Business Operations

Job Summary

Supervises and coordinates overall business operations and administration. Plans and coordinates departmental functions to ensure that streamlined, cost-effective services be provided to all customers. Promotes efficient use and management of all resources and develops new and innovative processes. Provides management and direction for personnel and maintains overall responsibilities of supervision. Provides administrative/business support to executive personnel within the Division.

Essential Functions

• Supervises, implements, coordinates, plans for and evaluates the business operations for the Division including: statistical, performance and managerial reporting, decision and budget support, capital planning, and process improvement.
• Manages and monitors employees in the areas of time/attendance, workplace safety, education and development, time management, performance evaluation and goal development.
• Creates and manages support systems to assure availability of cost effective supplies, equipment, and management information.
• Oversees all billing operations and information systems staff to ensure that regulatory requirements are met and that all statistical data is reported accurately.
• Participates in financial analysis and planning including monitoring and reporting on monthly budget variances and opportunities to improve performance.
• Standardizes processes to improve efficiencies.
• Ensures that quality customer service is provided to all customers including inter and intradepartmental, medical and hospital personnel.
• Demonstrates competence in the application of management principles.
• Assures that all regulatory standards are met.
• Participates in and identifies performance improvement activities to improve quality of care, promote excellent patient outcomes, and provide a cost-effective environment for patient care.

Physical Requirements

Lengthy periods of walking, standing, sitting. Lifting, reaching, stooping, bending, pushing, and pulling. Lifting objects weighing up to 40 pounds. Maintaining calm composure. Must speak and understand English fluently. Intact sense of sight, hearing, smell, and touch. Exhibit strong critical thinking skills and ability to concentrate and multi-task. Excellent communications skills.

Education, Experience and Certifications

Master's degree in Business Administration or Master's in Health Administration required. Two years experience required. Management experience desired. Microsoft Office proficiency.