Director, Business Analysis

At Mimecast, we protect organizations from today’s most advanced cyber threats - and we’re growing fast. Mimecast's Digital Transformation Office is hiring a Director of Business Analysis in our Lexington, MA offices (hybrid work schedule) to lead and grow the BA practice across the DTO. This is a collaborative player-coach role - you'll shape the strategic direction of the team while contributing hands-on to complex and impactful projects. You are someone who thrives on solving complex challenges, creating clarity, and fostering alignment while coaching and empowering your team to do the same. You'll report directly to the Chief Digital Officer and play an essential role in driving operational clarity, process excellence, and meaningful business outcomes across the DTO's priorities. These include enterprise-scale transformations, platform migrations, and cutting-edge AI-driven initiatives.

What You'll Do

Team Leadership & Practice Development

• Build, manage, and mentor a supportive and high-performing BA team - setting clear expectations, fostering growth, and helping team members thrive in their careers.

• Define and champion BA standards, methodologies, templates, and best practices across the DTO.

• Establish process flows, swim lanes, and RACI frameworks that promote clarity and collaboration across cross-functional initiatives.

• Partner with the PMO, architecture, and data operations teams to ensure BA deliverables integrate seamlessly into project delivery.

• Guide the BA team's capacity planning and resource allocation to ensure sustainable workloads and effective execution across the DTO portfolio.

Hands-On Delivery

• Take a hands-on approach to high-impact workstreams - leading by example and contributing directly to business analysis for the most complex initiatives.

• Facilitate collaborative requirements-gathering sessions, stakeholder workshops, and process mapping exercises at both executive and operational levels.

• Use process modeling tools to capture and communicate as-is and to-be process flows with clarity and precision.

• Translate ambiguous business challenges into clear, actionable deliverables, including documented requirements, user stories, and process designs.

• Maintain and own business process documentation, such as as-is/to-be flows, gap analyses, business requirement documents, and decision frameworks.

• Partner closely with technical teams to ensure solutions are well-aligned with business needs and grounded in reality.

Cross-Functional Partnership

• Serve as a trusted thought partner to DTO leadership and stakeholders across Sales, Finance, Operations, and Product teams.

• Bridge the gap between business and technical teams translating strategic goals into actionable, well-scoped work.

• Build strong, collaborative relationships across the organization becoming a go-to partner for solving challenges.

• Actively participate in initiative scoping, prioritization, and roadmap discussions as a leader who contributes both expertise and perspective.

AI Innovation

• Champion the adoption of AI tools within the BA practice by identifying and implementing use cases that enhance analysis quality and efficiency.

• Stay current with emerging AI developments and explore how they can evolve the BA function and its capabilities.

• Operational Excellence

• Continuously evaluate and improve the BA team's tools, processes, and ways of working to ensure they remain efficient and effective.

• Track and communicate team health, throughput, and quality metrics to DTO leadership.

• Play a key role in shaping the DTO's broader transformation agenda - going beyond documentation to drive meaningful outcomes.

What You Bring

• Extensive expertise in business analysis, including proven leadership and team management capabilities.

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field.

• Proven success in leading BA work for large-scale technology transformations—such as ERP, CRM, or similar enterprise platform programs.

• Strong expertise in process design, requirements documentation, and facilitating alignment across diverse stakeholders.

• Experience in SaaS, cybersecurity, or high-growth tech environments is a strong plus.

• Familiarity with Salesforce (Sales Cloud, CPQ, or Revenue Cloud) is helpful given DTO's current portfolio.

Skills & Competencies

• You are adaptable and v