Director, Application Operations

Director, Application Operations

“Important Company Update – Please Read Before Applying. On January 22, 2025, Aptiv announced its decision to separate its EDS division to form two separate independent companies:https://www.automotiveworld.com/news-releases/aptiv-announces-intention-to-separate-its-electrical-distribution-systems-business/

This role is within the EDS segment, and you will be joining that segment as it becomes its own entity, with a rich heritage and proven track record as a global leader in low and high voltage power and signal distribution systems. Our solutions are central to enabling the next generation of electrified, automated, and connected vehicles, and we are committed to innovation, sustainability, and engineering excellence.

We are looking for talented individuals who are excited by the opportunity to help shape the future of EDS and delivering industry-leading solutions to the world’s top automotive manufacturers.”

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world’s leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

Summary of Position:

The role of Director, Application Operations is to manage the Operations of IT Applications globally. This includes Service Management, Operations, and Financial Management activities.  This position will work closely with the Client Strategy Team, Global Supplier Management and IT suppliers to maintain effective delivery of application services globally.  This position will ensure effective and integrated IT services, working with IT staff, SIAM and Service Provider resources, to manage the delivery of day-to-day operational support.

Key Responsibilities:

•Service Management & Operations:

• Lead the delivery of day-to-day application support, ensuring service continuity and operational excellence.
• Own the application service catalog; ensure the CMDB is accurate and up to date.
• Monitor application performance and lead proactive trend analysis and resolution.
• Oversee IT Change Management processes aligned with ITIL standards.

•Vendor & Supplier Management:

• Manage relationships with application service providers and review SLA/OLA compliance monthly.
• Approve changes to application support contracts and ensure accurate license tracking.
• Collaborate with Global Supplier Management to optimize contracts and reduce costs.

•Financial Oversight:

• Develop and manage operating budgets for IT applications in coordination with Finance.
• Track actuals vs. forecast and drive cost transparency with business partners.
• Understand cost drivers and identify opportunities for optimization.

•Incident & Continuity Management:

• Lead resolution efforts for critical (P1/P2) application incidents.
• Assess business impact, coordinate continuity plans, and support disaster recovery testing.
• Build relationships with Business Process Owners to ensure resilience strategies are in place.

•Continuous Improvement:

• Drive application service improvement initiatives based on performance data and industry trends.
• Benchmark services against peers and implement best practices to enhance reliability and value.

Qualifications:

•10+ years of experience in IT operations, application management, or