Director Advisory & Client Services

At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

AdvanceLaw, a Mitratech company, helps general counsel move beyond cost and brand as proxies for quality by sharing information on law firm and lawyer performance. 

AdvanceLaw is looking for a Director of Client Relations to join our fast-paced, growing team.  This is not practicing law, but knowledge in the legal space is preferred. The ideal candidate should have experience in the legal industry, have great client service ethics and experience with C-level executives at Fortune 500 companies, and be smart, energetic, and organized. 

Essential Duties & Responsibilities:

• Manage relationships with a client pool of in-house legal departments to assist them with their domestic and global outside counsel needs
• Advise clients on outside counsel strategies to decrease costs and improve relationships with law firms
• Serve as a trusted advisor about lawyers within our panel and legal market trends
• Partner with clients to understand their business and legal needs and identify lawyers within our panel of firms 
• Expand relationships with existing clients and their teams via zoom meetings, email and occasional in-person meetings 
• Manage client matters simultaneously across different legal practice areas within the corporate legal department
• Schedule client meetings and deliver value with each interaction
• Manage law firm interactions around individual matters
• Manage annual client renewal conversations
• Be able to articulate the value of the AdvanceLaw panel over the traditional approach to engaging AM LAW 200 firms and international Magic Circle firms

Requirements & Skills:

• Account or sales executives within the legal industry, including law firm client relations or marketing team members
• Strong organizational skills with the ability to multi-task
• Excellent written and oral communication skills, with exceptional attention to detail
• Experience in management consulting, business strategy, or legal industry strongly preferred
• Ability to work cross-functionally with various business units
• Strategic thinking and tactical execution skills
• Lawyers/paralegals (2 to 5 years experience) who enjoy client relations more than legal practice (and want to transform the profession)
• Experience creating content, writing articles/whitepapers a plus
• Can build trust, be assertive when required and shows initiative and enthusiasm
• Team player and positive attitude in a results-driven environment
• Ability to prioritize and handle multiple requests simultaneously

Education:

• BA/BS degree from accredited institution required. 
  
  
  

  Mitratech remains committed to equitable and transparent pay practices. Final base salary offered may vary from the range listed and will be determined after carefully considering multiple factors during the hiring process, including location, relevant experience and education, required competencies and skill proficiency level, and review of internal equity. We encourage candidates to apply even if they may not meet all listed requirements.

  We will disclose intended pay ranges in our job ads for US-based opportunities– This role can be performed 100% remote anywhere in the US. Anticipated Pay Range: $11