Digital Technology (DT) - Security Internship

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. 

Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them. 

We are currently hiring for two different roles within the security organization in Digital Technology. 

The Global Incident Response (GIR) team consists of three units: Triage, Incident Response and Incident Command. The intern will be on the Global Triage team which is responsible to provide continuous monitoring of correlated security event feeds and the appropriate triage and escalation in case of an identified security incident. Triage team is the primary contact for any suspected security incident and works together with the Incident Response team on resolving incidents and remediating threats across ServiceNow enterprise.

You will be joining the Triage team as an Information Security Analyst Intern monitoring the tools and systems that defend ServiceNow’s production and corporate environment. In this role you will:

• Define relationships between seemingly unrelated events through deductive reasoning, come up with ways to do things faster, better and more effectively while maintaining a laser focus on quality.
• Work on a geographically diverse team to respond to threats that may arise against our infrastructure, and track incidents to closure, working across functional teams.
• Assist with the deployment, integration and initial configuration of new security solutions or enhancements to existing security solutions; including network, and systems to improve overall platform security.
• Engage an escalation point of contact in the On-Call rotation, to ensure that Global Incident Response team can respond to priority incidents in a timely manner

ServiceNow is looking to expand its Threat Intelligence team with an Information Security Analyst intern. You will be responsible for assisting with the collection, analysis, and reporting related to cyber threats. A successful intern will be customer-oriented, results-driven, and passionate about delivering high-quality intelligence products that will impact the organization.

Responsibilities

• Daily monitoring and analyzing cyber threat related and geopolitical events for impact on the business
• Assist in processing open source and closed source intelligence reports.
• Identify and tag threats in various open and closed sources
• Support security incident response investigations by adding context to observed attacks.
• Participate in Weekly Threat Intelligence Briefs detailing latest industry trends
• Keep service delivery documentation updated an in line with