Digital Technology (DT) - Business Operations Analyst Intern

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

We are seeking a Business Operations Analyst to join our team and support strategic initiatives across the Office of the CDIO. This role is ideal for a Master’s student looking to gain hands-on experience in strategy, operations, and analytics. You will work closely with senior leaders and contribute to projects that drive operational efficiency and organizational impact.

What you get to do in this role:

• Partner with the DT Business Operations Lead and leadership team to manage and accelerate operational rhythms and processes for Digital Technology, a global organization of over 1,500 employees.
• Utilize a strong understanding of business processes, services, and technology to identify opportunities for improvement, simplification, standardization, and automation.
• Analyze business performance data and develop insights to inform decision-making.
• Support financial planning, forecasting, and resource allocation processes.
• Create dashboards, reports, and presentations for executive stakeholders.
• Participates in stakeholder communications, sends status reports by preparing materials, facilitating sessions, and documenting outcomes.

Qualifications

To be successful in this role you have:

• Current enrollment in a full-time master's program in Computer Science or a related discipline at an accredited university. 
  • Graduating December 2026, or later. 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Highly data-driven, analytical mindset and great attention to detail & passion for data integrity
• What it takes to produce outcomes - technically astute, a solid communicator, intellectually curious, and a fast learner
• Strong analytical and problem-solving skills; proficiency in Excel and data visualization tools (Snowflake and Power BI preferred).
• Excellent communication and stakeholder management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Familiarity with enterprise tools (ServiceNow, Power Platform) is a plus.

Additional Information

For positions in this location, we offer a base pay of $32.66/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or