Digital Servicing Platform Leader

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

The Digital Servicing Platform Leader will play a pivotal role in transforming the operational landscape by driving the digital evolution of platforms and optimizing the customer experience across client journeys. This leader will harness data-driven insights and cultivate an experience-first mindset to enhance efficiency, eliminate friction, and reimagine how clients interact with products and services. By shaping the Operations Digital roadmap in close partnership with Operations leaders, this leader will design and execute initiatives that advance digital maturity. The role demands a visionary who not only delivers on ongoing digital servicing initiatives but also demonstrates measurable business impact through innovative solutions.

Success in this position requires the stewardship of a high-performing team of product managers and owners, fostering a culture of continuous improvement and customer-centric ideation. The leader will empower teams to gain deep insights into client and partner needs, sparking creative strategies that drive sustained growth and adoption. Collaboration is central to this role, with the expectation to work seamlessly across functions – including operations, marketing, engineering, UX/UI, risk, and others – to co-create exceptional product experiences. Rigorous key performance indicator (KPI) monitoring will be essential: defining, analyzing, and communicating business trends to ensure that product enhancements are tightly aligned with overall business objectives.

The Digital Servicing Platform Leader must also excel in stakeholder engagement, communicating product vision, progress, and results to both internal teams and senior executives. This includes presenting clear, compelling updates on strategy and performance, and ensuring that all stakeholders remain aligned with the organization’s digital agenda.

The Digital Servicing Platform Leader is accountable to:

• Lead the Digital Servicing team across products and platforms to influence and enable the operations strategy to optimize, streamline and automate.
• Operate in an agile operating model delivering agility at scale, innovation, operational efficiency, and regulatory compliance.
• Develop and lead a team of highly effective Platform Managers focused on innovation and optimization across multiple platforms.
• Perform appropriate industry and company analyses to achieve strategic insight.
• Build and manage relationships with key leaders, influencing decisions in line with business unit and enterprise strategy.
• Help develop innovative, fact-based, and achievable roadmaps and operating models to enable business strategies.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identi