Digital Project Engineer

At Hologic, a leader in women's health innovation, we empower people to live healthier lives every day!

Our engineering teams are the driving force behind our business, constantly challenging and innovating our processes. From our field service engineers who minimize customer downtime, to our manufacturing engineers who ensure optimal performance of our laboratories and equipment, we strive for excellence. We are looking for a talented and skilled Digital Project Engineer to join our Global Services function to provide support to our Breast and Skeletal Health products in the US.

The Digital Project Engineer uses analytical, technical, and communication skills to support successful implementation of Hologic’s connected medical devices and software. This role partners heavily with customers’ IT and clinical support teams, and a wide range of internal teams including Technical Sales Support, Project Management, Connectivity Services, Field Service, R&D and Quality. Digital Project Engineers play a key role in customer success by eliciting and interpreting customers’ real-world requirements, and transforming those requirements into technical solutions enabled by intelligently integrating Hologic’s products with our customers’ Health Information Systems and devices.

This is a remote role based in the US, with up to 10 - 15% travel annually.

Core Responsibilities

• Drive success of product installations, upgrades and service projects by providing expert support to project teams and external customers, focusing on connectivity and interoperability with healthcare information systems.
• Collaborate with pre-sales and post-installation teams to ensure customer success with digital and connected products.
• Perform remote installation and configuration of software-based products. 
• Troubleshoot technical issues during installation projects.
• Provide timely technical support and guidance to on-site engineers during installation and upgrade projects.
• Create and update documentation of customers’ site architecture as it pertains to Hologic’s connected products.
• Ensure quality performance and customer satisfaction for connectivity and software installation projects.
• Escalate issues to appropriate expert teams and management as necessary.
• Build and maintain in-depth knowledge of products and industry technologies, focusing on interoperability, networking, information systems and software.
• Identify opportunities for product and process improvement and communicate suggestions to cross-functional partners.
• Adhere to and support the Quality Policy as well as all Quality System procedures and guidelines.
• Able to work flexible work schedules as required for staff coverage during customer and company operating hours.
• Occasional travel may be necessary.

Required Skills, Knowledge, Abilities

• Broad intermediate-level knowledge of Information Systems fundamental technologies (e.g. TCP/IP networks, client/server architectures, virtual machines, containerization, databases, storage, cybersecurity, Windows OS, Linux OS, cloud services)
• Remote software installation, configuration and updates. Remote access and device management solutions (e.g. remote support and management proprietary technologies and vendors, VPN, RDP)
• Medical device communication protocols, standards and systems (e.g. DICOM, PACS, HL7, RIS/LIS)
• Excellent communication skills, including the ability to simplify and communicate complex technical topics to non-technical stakeholders
• Understand customers’ real-world requirements, and translate into technical requirements
• Ability to work under minimal supervision from home office
• Balance supporting multiple simultaneous implementation projects
• Analytical assessment, troubleshooting and problem solving 
• Continuous skills development

Required Qualifications 

• A four-year degree in a related technical discipline is preferred
• Minimum 3 years of experience in Service or Operations Engineering space, ideally in the medical industry
• An equivalent blend of education and experience is acceptable

Note:  Minimal job requirements of this position may be changed as Hologic products, technology or this function evolves.

So why join Hologic?

We are committed to making Hologic the company where top talent comes to grow. For you to succeed, we want to enable you with the tools and knowledge required and so we provide comprehensive training when you join as well as continued development and training throughout your career, one of our talent partners can discuss this in more detail with you.

If you have the right skills and experience and