Digital Product Specialist

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

The Comcast Business Digital Customer Solutions team is responsible for building, maintaining and innovating a world-class digital experience to millions of Comcast Business Customers, from Small Businesses to large Enterprise. The Digital Product Specialist role will drive and manage the Digital Product team’s overall way of working. You will act in a cross-functional capacity on all critical product operating tactics to enable and empower the team to operate at a high-functioning level. This role will report to and partner closely with the Executive Director of Digital Customer solutions to manage and in some cases lead core product operating tactics such as Product Development Lifecycle pipeline management, backlog management, prioritization discussions and stakeholder & communications efforts. This role is positioned to grow into deeper product management opportunities on the team.

Job Description

Core Responsibilities

• Work directly with the organizational leader to create and implement best practices for the Digital Product team’s overall way of operating
• Manage and lead team-wide pipeline and backlog reviews
• Track and analyze product team’s overall capacity to support prioritization discussions
• Manage core tools needed from Digital Product Team
• Build and maintain a communications strategy that helps external organizations and partners understand who the team is and what they are doing
• Work closely with organizational leader to manage regular team cadences, including material preparation
• Works regularly with cross-functional teams (UX, Content, Program, Analytics, Digital Sales, Product Marketing) to ensure alignment on overall roadmap and prioritization
• Partners with analytics and research teams to assess team-wide product performance and identify areas of opportunity to meet customer needs
• Develops strong relationships to deliver a superior digital experience.  Regular, consistent, and punctual attendance. In office requirements are 4 business days per work week and 1 optional day remote.

Preferred Skills:

• Background in Digital Product or working on a Digital Product team is preferred
• Experience in organizational and/or operational strategy
• Background in process design & improvement
• Strong storytelling & data visualization skills
• Proficient in relevant software development and program management applications, including Airtable, Smartsheets, FIGMA, Miro, Confluence, JIRA and Microsoft Suite.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Customer Experience (CX), Digital Products, Product Planning