Digital Product Owner

About RS Group

Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.

We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.

Together, we can make great things happen. Aim for amazing and beyond.

This role is part of the RS Digital Experience Team, a collaborative and fast-paced group focused on delivering exceptional online experiences for customers. As a key player in the team, the Digital Product Owner helps bring the product vision to life by translating ideas into actionable development work. It’s a great place to work for those who thrive in agile environments and enjoy solving complex problems with a customer-first mindset. The team works on a wide range of impactful initiatives—from refining the ecommerce journey and managing helpdesk-driven improvements to coordinating with UX/UI designers and third-party vendors to deliver seamless digital solutions. With a strong emphasis on autonomy, innovation, and cross-functional collaboration, this team is driving the digital future of RS.

 

About the Role

Role Purpose

The Digital Product Owner is a key member of the RS digital experience team, driving forward the implementation process for features and functionality for our website.  Reporting to the Lead Digital Product Manager, the Digital Product Owner is responsible for working on the Agile team to support the implementation of valuable online solutions that drive KPI’s. This candidate should be highly analytical, well-organized, well-versed in the SDLC and have excellent communication skills, and be very capable of working with a great degree of autonomy.

 

Responsibilities

• Operate with a customer-first mindset, working on the Agile team to deliver value “early and often” to the customer
• Collaborate with the Digital Product Manager and the Development Team to translate the product vision into actionable product backlog items.
• Manage the full product lifecycle from start to finish – gather requirements, develop user stories and acceptance criteria, participate and drive backlog grooming sessions with the Development Team, coordinate with the design team for UX/UI, respond to development questions, and collaborate with the Product Manager and Development Team to plan releases.
• Collaborate and communicate with the Digital Product Manager to gather requirements and feedback, provide updates, and ensure transparency.
• View and manage helpdesk tickets related to the ecommerce experience and raise appropriate bugs or user stories to manage issues that customers may be running into
• Consider change management required with new features, working with the business to facilitate any education and adoption that may be needed
• Collaborate with the digital product management team regarding business priority and overall product vision
• Develop strong relationships and manage engagements with third-party vendors

 

How I Make a Difference in this Role

To make a difference in this role, the Digital Product Owner must act as the critical link between the product vision and its execution. By translating customer needs and business goals into clear, actionable backlog items, this person ensures that the development team is always focused on delivering high-impact features. Success in this role comes from being proactive in identifying and resolving issues, managing priorities effectively, and fostering strong collaboration across teams. A keen eye for detail, a passion for continuous improvement, and the ability to drive clarity in complex situations will enable this individual to deliver meaningful digital experiences that move the needle on key performance indicators.