Digital Product Owner – Interactive Channel Navigation

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

The Digital Product Owner will be responsible for: 1) collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuring key metrics are being met, and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives and ensure our efforts are adding business and customer value.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser.
• Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile team ceremonies such as planning, sprint reviews/demos.
• Leading a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the bank.
• Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions.
• Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs.
• Establish annual goals, objectives and outcomes for product(s); Track and monitor key performance indicators.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Maintain and provide product information to users and partners for training and other documentation
• Actively monitor industry trends; staying informed on new technologies and pushing boundaries to introduce new and innovative solutions to build trust and exceed customer expectations and outcomes.
• Partner with level 1 / 2 support teams, if applicable, to understand, troubleshoot and resolve issues associated with the product

SUPERVISORY RESPONSIBILITIES: Provides employees timely, candid and constructive performance feedback, develops employees to their fullest potential by providing challenging opportunities, develops the appropriate talent pool to ensure adequate bench strength and succession planning, and recognizes and rewards employees for accomplishments
 

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Bachelor's Degree or equivalent experience required.
• 5-7 years of related experience.
• Proven experience in product ownership, preferably in Conversational AI, Machine Learning, Natural Language Processing or related fields.
• Strong understanding of digital product development and user experience
• Preferred experience with Consumer and Business banking digital products such as: Money Movement, Online Bill Payment, Transfers, Payments, Credit/Debit Card Self Service features, Authentication, and Alerts.
• Experience working in Agile development preferred.
• Ability to have fun and a willingness to try new things and challenge the status quo.
• Effortlessly collaborative with strong intellectual curiosity and creative problem solving.
• Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions.
• Ability to self-motivate and work well independently and with different t