Digital Platforms Customer Experience Manager

Company Description

As a world market leader in crop protection, we help farmers to counter these threats and ensure enough safe, nutritious, affordable food for all – while minimizing the use of land and other agricultural inputs.  

Syngenta Crop Protection keeps plants safe from planting to harvesting. From the moment a seed is planted through to harvest, crops need to be protected from weeds, insects and diseases as well as droughts and floods, heat and cold.  

Syngenta Crop Protection is headquartered in Switzerland. 

Job Description

Please note: The preferred location for this position is Durham, NC. 

At Syngenta, we are working to build the most collaborative and trusted team in agriculture that provides leading seeds, crop protection and professional solutions innovations to enhance the prosperity of farmers and growers. To support this challenge, Syngenta’s Digital Platforms SPS North America team is currently seeking a Digital Platform Customer Experience Manager.

Accountabilities:

• Develop systems that actively listen and respond to customer inquiries about Digital Platforms products and services with accurate, insightful, and helpful information.
• Manage data of sales and support transactions with Salesforce and/or other CRM system.
• Work as a key resource connecting customers with solutions in our team.
• Report customer feedback and trends to Head, Digital Platforms.
• Design an exceptional experience for customers of Syngenta’s Digital Platforms from beginning to end.
• Integrate people and systems resources to support Digital Platforms sales and marketing teams in providing market-leading customer attraction and retention strategy.
• Manage the flow of customer leads, orders, sales and technical data between sales, supply, and technical support.
• Work with marketing to develop Syngenta Digital Platforms online persona.

Qualifications

Required:

• A Bachelor’s degree is highly preferred for this role.
• A minimum of 3 years of digital marketing, customer service and/or sales experience.
• Previous experience with Salesforce or similar CRM software.
• All applicants must be eligible to work in the US without sponsorship support from Syngenta.

Preferred:

• Proficiency in operating different software applications to successfully demonstrate proper use over the phone and online.
• Ability to successfully engage with customers throughout their journey as Syngenta Digital Platforms customers through the use of inventive and contemporary methods.

Additional Information

What We Offer: 

• A culture that celebrates diversity & inclusion, promotes professional development, and strives for a work-life balance that supports the team members. Offers flexible work options to support your work and personal needs 
• Full Benefit Package (Medical, Dental & Vision) that starts your first day  
• 401k plan with company match, Profit Sharing & Retirement Savings Contribution  
• Paid Vacation, Paid Holidays, Maternity and Paternity Leave, Education Assistance, Wellness Programs, Corporate Discounts, among other benefits 

Syngenta has been ranked as a top employer by Science Journal. 
Learn more about our team and our mission here:  https://www.youtube.com/watch?v=OVCN_51GbNI 

Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. 

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