Digital Operations Specialist

Job Summary

The Digital Operations Specialist will work in partnership with leadership and various operational teams and organizational departments to develop, implement and support programs and projects that ensure operational efficiency, enhanced safety, increased productivity, reduced cost, and continuous improvement. Assists in managing the day-to-day operational needs as well as the strategic goals of the business. 

Essential Functions

• Collaborate with internal stakeholders to develop event timelines and workflows related to operational aspects.

• Determine platform needs and select tools based on event goals.

• Set up and test online event platforms, including registration. pages, automated communications, and integrations with CRM and marketing tools.

• Monitor live events for quality, accessibility, and audience experience from a technical perspective.

• Provide digital support to check-in experience.

• Track attendance, engagement metrics, and feedback to evaluate performance and recommend improvements.

• Collaborate with data and development teams to sync attendee data with donor databases and CRMs.

• Serve as backup to process event revenue and POC for event revenue.

• Serve as backup for pulling event communication lists.

• Create and update donation pages as needed, continually monitoring pages for quality, accuracy and optimization of donor experience.

• Provide backup support for basic website updates as needed.

• Create and maintain standard operating procedures (SOPs) for event execution.

• Stay current with event tech trends and propose tools or strategies to improve engagement and efficiency.

• Train internal staff on event best practices and platform use.

Qualifications

Required

• Bachelor's Degree or equivalent business, healthcare administration or related field

• 3 years of experience in digital operations, philanthropy, or a related field

• Proficiency with major event platforms; such as Cvent

• Experience integrating event tools with CRMs or marketing platforms; such as OneCause, Donor Drive, Giftsmart, runsignup, Blackbaud CRM, Salesforce

• Strong project management and communication skills

• Ability to troubleshoot technical issues calmly in a live setting

• Detail-oriented with a passion for process, optimization, and audience experience

Preferred

• Experience working in mission-driven, nonprofit, or foundation environments

• Comfort using analytics tools to assess event performance

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.

• On-demand pay program powered by Payactiv

• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!

• Optional identity theft protection, home and auto insurance, pet insurance

• Traditional and Roth retirement options with service contribution and match savings

• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids

Department Name

Administration - Foundation - CHW

Employment Type

Full time

Shift

Day (United States of America)

Weekly Scheduled Hours

40

Hours of Work

8:00 a.m. to 4:30 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Variable weekends

CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free wor