Digital Operations Analyst - Reference and Master Data - CDH

The Operations Analysts for Reference Data and Master Data provide operational support for products & data management applications with leadership/direction of the Senior Operations Analyst & Senior Technical Product Owner, documents and executes test cases, perform detailed data analysis with support of Sr. Ops Analyst, generate requirements documentation and support, and assist the Senior Operations Analysts in mapping activities and peer reviews, communication and change management support, as well as metadata documentation for supported data products. 

Ensures best in class product operations to ensure effective product implementation and efficient ongoing operational support for MVP’s, pilots, proof of concepts, highly mature products and/or product teams. The ideal candidate will possess strong operational knowledge, analytical skills, process design expertise and the ability to collaborate with various stakeholders to optimize clinical services and operational efficiencies. This role is pivotal in leveraging data to identify operational and process improvement opportunities, supporting clinical programs, ensuring effective deployment and usage of digital health products, digital operational enablement tools and digital portfolio management capabilities.

Key Responsibilities

Apply advanced systems and analytical thinking methodologies to identify and address complex operational challenges. Utilize operational analysis tools and techniques to evaluate processes and outcomes, providing strategic insights and recommendations. Extract and analyze data to support key clinical programs and high-level operational decisions. Support report outs of key metrics and KPIs.

Leverage data to identify and implement operational and process improvement opportunities. Utilize design thinking processes to assess, improve and ensure the overall effectiveness of operational processes and solutions, ensuring a consistent and highly usable experience for product teams focused on business value delivery. Develop, document, implement and support knowledge management for comprehensive operational support strategies. Create and maintain advanced data metrics and dashboards to monitor key performance indicators, ensuring alignment with organizational and operational goals.

Collaborate with product and operations leaders to coordinate and oversee the implementation of new products and operational processes. Work closely with IT, clinical practice, and other key stakeholders to ensure effective coordination and alignment.

Serve as a key liaison between clinical practice, digital operations and product teams, ensuring clear and effective communication. Support product validation through end to end clinical and administrative workflow testing, including new services, features, and/or functionality launches.

Conduct ongoing monitoring of patient, care team, and end-user feedback.

Develop and execute cross-functional action plans to address and resolve identified issues. Analyze and monitor key performance indicators to optimize clinical service adoption and utilization from a strategic perspective.

Develop and maintain high-level guidelines, procedures, and support documentation. Provide training and communication on program changes to ensure critical alignment with organizational goals. Support and oversee device configuration and logistics, ensuring they align with strategic initiatives. Provide training and communication on operational changes to ensure critical alignment with organizational goals. Analyze and monitor key performance indicators to optimize adoption and utilization from a strategic perspective. Process 3rd party purchase orders and invoices, monitor cost center charges, and complete comparative analysis of YTD spending vs planned budgets. Monitor and report on 3rd party compliance with service level agreements.

 

Bachelor's Degree (business, engineering, statistics, health care or related field) and 2+ years of relevant analyst role experience OR High School Diploma/GED and 6+ years relevant experience.  Understands business strategy and operational planning principles and applies with minimal guidance in project work (areas may include but not limited to: value proposition, mission/strategy, goals/objectives, technology assessments, funding, and management/administration). Operational knowledge and expertise working with product teams. Possesses the knowledge and demonstrated use of operational analysis methodologies and tools.

This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position. Also, Mayo Clinic DOES NOT participate in the F-1 STEM OPT extension program.

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