Digital Marketing Manager
ShellAbout the role
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Jiffy Lube International (JLI) is a leading quick lube retail brand and automotive aftermarket business with over 2000 service centers in the US. Jiffy Lube is proud to be a trusted Fast Oil Change Provider and continues to innovate the customer experience to help drive continued brand growth. JLI Marketing helps to drive strategic and competitive programs through a franchise chain of independently owned and operated franchisees. The Digital Marketing Manager role directly manages central programs and additionally consults franchisees on local digital marketing plans and solutions. The Digital Marketing Manager is responsible for developing, implementing and executing the brand’s digital experience, both inside and outside the store as well as behind the scenes. This role is a critical member of the Marketing Leadership Team, reporting to the Chief Marketing Officer of JLI and leads digital projects, strategy, deployment and measurement of key owned, paid and earned marketing solutions. The role is a critical liaison working across many key functions, including Brand/media, innovation, Customer Experience, IT, and marketing operations.
The ideal candidate has extensive experience managing the digital ecosystem and innovation strategy for retail franchise businesses or automotive aftermarket brands. This role is pivotal in helping to drive the success of our marketing initiatives across multiple franchise locations and will be responsible for building and deploying digital marketing programs, digital paid media and constantly measuring and optimizing digital marketing programs.
What you’ll be doing
As digital extends into almost every facet of marketing, so does the Digital Marketing Manager. Key responsibilities include, but are not limited to:
Leading the digital media planning process for the national advertising plan, including programmatic, paid media channels and premium digital sponsorships which may include tactics including paid search, online video, digital audio, display, social media, influencer marketing and other programs.
Managing and continually optimizing all websites, microsites and franchisee resource webpages including continually optimizing a consistent UX-UI experience across the digital platforms, both for consumers and franchisees
Owning the SEO & Paid Search strategy and execution – implement and monitor SEO strategies to improve organic visibility and rankings and manage paid search campaigns including keyword strategy, bid optimization and performance reporting.
Digital Media planning, Performance management, optimization and deployment of all performance media channels (Paid search, digital video etc.)
Digital analytics and reporting – track, analyze and report website statistics and paid media performance leveraging a range of digital KPIs across analytics platforms
Managing the development and execution of the social media strategy to help drive brand affinity and engagement
Partnering with the Brand and Communications team on creative development specific to digital platforms
Utilizing digital trends and insights to influence the digital innovation roadmap with management responsibilities across relevant innovation projects
Driving digital competency and proficiency across the JLI organization and solutions to support the franchisee network
Demonstrating ongoing measurement and tangible returns across all digital initiatives
Key Skills
This is an excellent role for someone seeking an opportunity to influence the future of Jiffy Lube. This role balances short-term execution with long-term strategy. It must think through the entire process, understanding the impacts of decisions both from a consumer and a franchisee lens. In addition to the digital and technological expertise required, the Digital Marketing Manager must be an effective influencer and change agent, empowered to drive improvement and willing to make bold and fast moves.
What you bring
Must have legal authorization to work in the US on a full-time basis for anyone other than current employer
Bachelor’s degree in Marketing, Business, Communications, or a related field is required; Master’s degree is preferred
Prior experience in automotive service, retail operations, or franchise marketing is strongly preferred
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