Digital Experience Manager
SHI International Corp.About the role
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Job Summary
The Digital Experience Manager will help shape how SHI’s digital customer engagement platform, SHI One, is positioned, experienced, adopted, and integrated into the broader customer journey across SHI’s go-to-market efforts.This role partners closely with Integrated Marketing, Digital, Product, and Sales teams to define the value proposition, entry experience, and initial use cases for SHI One, ensuring it delivers meaningful value to both prospects and customers.
Operating at the intersection of marketing, customer experience, and product management, the Digital Experience Manager will focus on translating SHI One capabilities into clear customer value, improving platform adoption, and integrating the platform into SHI’s broader campaign and engagement strategy.
Role Description
SHI One Experience Strategy & Value Definition
Define and refine the SHI One value proposition for key audiences, including prospects and existing customers.
Identify and prioritize high-impact use cases that demonstrate immediate value, such as insights, lifecycle visibility, and comparison tools.
Establish the role of SHI One within the broader customer journey and integrated marketing strategy.
Ensure SHI One is clearly positioned within SHI’s overall go-to-market narrative.
Platform Activation & Adoption Strategy
Develop and pilot strategies that drive SHI One adoption and engagement across target audiences.
Define entry experiences that deliver immediate value upon user sign-up or interaction.
Partner with Integrated Marketing to incorporate SHI One into campaign planning and demand generation initiatives.
Establish baseline metrics to measure SHI One usage, engagement, and user progression.
Cross-Functional Experience Orchestration
Collaborate with Product and Digital teams to align SHI One capabilities with customer-facing experiences.
Translate marketing and customer needs into actionable feedback to support product enhancements and roadmap prioritization.
Partner with Content, Creative, and Digital teams to deliver a cohesive and differentiated user experience.
Serve as the bridge between marketing, product, and digital teams to drive alignment and execution.
Pilot Programs & Test-and-Learn Execution
Lead pilot initiatives to validate SHI One use cases and customer value propositions.
Design and execute test-and-learn programs to improve engagement, messaging, and experience design.
Identify early indicators of success and opportunities for optimization.
Provide insights that inform both campaign strategy and the ongoing evolution of SHI One.
Customer Insight & Experience Optimization
Gather and synthesize feedback from customers, campaigns, and internal stakeholders.
Analyze user behavior, engagement patterns, and drop-off points to identify opportunities for improvement.
Identify gaps in the customer experience, including value delivery, user experience, content, and data, and recommend solutions.
Support the continued development of SHI One as a scalable and differentiated customer experience platform.
Behaviors and Competencies
Demonstrate a customer-centric mindset with the ability to translate platform capabilities into clear and differentiated customer value.
Apply strategic thinking to connect platform initiatives with broader go-to-market objectives and business outcomes.
Influence and align product, marketing, and digital teams in a cross-functional, matrixed environment.
Interpret engagement
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