Digital Business Systems Specialist

Digital Business Systems Specialist

Location: Virginia Beach, VA or Richmond, VA (on-site)

Department: Information Systems

Job Type: Full-Time

Shift: 8:15 a.m.- 5:00 p.m. (ET) Monday- Friday

Clinical Classification: Non- clinical

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope.

LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (“OPO”) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.  LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Health’s success:

The Digital Business Systems Specialist will manage and support the maintenance, operation, and development of our mission-critical websites, portals and e-commerce solutions. This position will lead the dayto-day efforts of our various web experience programs including gathering functional requirements, designing and overseeing development of new experiences, implementing ongoing website content updates, planning, and testing integrations, validating new digital tools, and making key decisions based on user data and feedback. This role on the Enterprise Business Solutions Team will work closely with business stakeholders, IT teams, and external vendors to ensure seamless digital experiences, optimize system performance, and drive innovation through technology solutions.

What you’ll do:

• Digital Platform Management & Optimization: Manage the day-to-day operations, maintenance, and administration of our website, portal and e-commerce portfolio. Serve as subject matter expert for LifeNet Health’s digital platform including frontend and backend technologies. Perform enhancements to existing systems.
• Stakeholder Management: Partner with various internal and external stakeholders including agencies, product managers, and creative teams. Collaborate with IT colleagues to ensure compliance with security and data privacy standards.
• Content Oversight: Conceive and develop new features and extend existing features of LifeNet Health web applications. Audit content to ensure accuracy and consistency across brands. Oversee, edit, and drive onsite content to improve customer engagement through content, SEO and CRO.

What you’ll bring (Minimum Requirements):

• Bachelor’s degree in Marketing, Communications, Information Systems, or a related field.
• Five (5) years of project management experience in web design and development.

Preferred Experience/Skills/Certifications:

• Project Management Professional (PMP), Certified ScrumMaster (CSM), or similar.
• Experience working at a digital agency or consulting firm.
• Experience using software such as Jira, Drupal, or Magento.

These would be nice too (Knowledge Skills and Abilities):

• Communication Skills: Excellent verbal and written communication skills; ability to communicate and build relationships with all professionals at different levels within the organization.
• Attention to Detail: Ability to perform tasks thoroughly and with care; checks work to ensure a high degree of accuracy. Completeness and early/ on-time delivery.
• Proficiency in Microsoft Office: PowerPoint, Excel, Word, Outlook, Microsoft Suite.
• Time Management: Ability to prioritize multiple, competing priorities and manage time/ workload.  Demonstrated ability to effectively prioritize and juggle multiple time sensitive projects, mul