Digital Associate Operator

Company Description

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

Job Description

At Peacock, we know life is complicated but believe entertainment shouldn’t be. We envision a more human streaming experience that embraces the entertainment you love. Backed by 100+ years of NBCUniversal legacy, we know how to entertain. We combine this legacy with an insatiable itch for innovation, embracing the data and technologies that challenge the status quo. Our team is never done obsessing over how best to deliver excellence across television, film, sports, news, and more.  

This ambition is a group effort. As challengers at heart, our secret weapon is our talented team of big thinkers, data-driven drivers of growth and innovation. We start by putting people first, embracing empathy and compassion to create a more dynamic, more fulfilling workplace and a better, more enjoyable product. As a company, we embrace the power of transparency and inclusion. We know the best idea can come from anywhere, so we’re committed to creating an organization where we act as one and put ego aside. We are determined to forge the next frontier of streaming through trust, teamwork, and talent.  

Here you can fly to new heights! This position will be working within the Peacock Digital Network Operations Center (DNOC) as a team member providing assistance in monitoring, control, support, and escalation for NBCUniversal’s delivery of digital video content.

The Commercial Operator will be responsible for ensuring timely and reliable delivery of NBCU live and VOD content to the NBC OTT Platforms. Commercial Operators will provide real time support and monitoring for NBCUniversal live events from pre-event spin up, live digital commercial insertion, post-event spin down and escalating any issues that arise during live event monitoring.

In addition to running live events, the Commercial Operators will also help in Quality Control monitoring for new VOD content coming to the Peacock platform. This includes checking ads, video, audio, and player controls prior to launch, and providing any assistance needed on asset launch days.

This role is a unique opportunity to participate in a state-of-the art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.

Responsibilities:

• Monitor the end-to-end distribution of NBCUniversal digital video assets on NBC OTT Platforms
• Digital encoder set up of event-based streaming across the NBC Portfolio including: Peacock, Olympic Sports, NASCAR, IndyCar, and more.
• Manually insert advertising triggers into event-based livestreams and confirm playback across all supported customer devices
• Communicate with commercial control room directors to support digital advertising operations
• Physical checks on endpoint devices and platforms to ensure assets are available as expected.
• Identify, diagnose, and escalate customer impacting issues quickly and clearly
• Quality Control (QC) checking VOD assets prior to and during launch days
• Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations
• Create and maintain strong working relationships with internal and external distribution partners.
• Other responsibilities may be assigned based on business needs

Qualifications

• Bachelor’s degree or related field experience is required
• Minimum one (1) year experience including internships ideally in a live sports production environment
• Must have a reliable work history and be punctual
• Willingness to work overnight shifts, overtime, and on weekends with short notice
• Excellent computer skills
• Excellent written and verbal communication skills.
• Must be willing to work in Stamford, CT
• Must be willing to submit to a backgr