Digital Application Manager

Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of. 

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

 

Who we are looking for 

In Wärtsilä’s Digital Customer Experience unit we are looking for a Digital Application Manager to manage, develop and coordinate digital sales development actions across the Americas. Your focus will be on growing digital sales share in the spare parts context, by promoting our Wärtsilä Online platform and B2B digital commerce solutions to our customers and internal stakeholders. You will be a link between our customers, our internal development teams and our stakeholders as we improve our digital products.  
 
The Digital Application Manager will report to the Senior Digital Commerce Manager, Digital Customer Experience unit. You will be working alongside 3 other Digital Application Managers based in different regions. 
 

The preferred hiring location for this position is one of the main Wärtsilä offices in the Americas.  
 
What you will do 

• Manage, develop and monitor digital sales development activities in the Americas, contributing to increase the digital sales share for Marine and Energy businesses.  

• Build positive relationships with the Regional and Area Sales Teams to identify target customers for digital onboarding. 

• Understand the customer journey in spart parts procurement context, identify pain points and propose solutions that enhance the customer experience and value proposition of Wärtsilä Online and other digital channels.  

• Increase awareness of Wärtsilä Online and ensure it provides added value for internal and external customers, and that it enables closer customer relationships and more efficient processes in your region. 

• Develop and execute deployment plans for the digital commerce solutions, including go-to-market strategies, events, meetings, targeted marketing campaigns, and data analysis.  

• Represent Marine and Energy customers towards our internal development teams. You will be responsible for identifying and defining process and product opportunities for Wärtsilä Online and B2B integrations, with the dual objectives of business growth and improved customer experience. 

• Support our digital sales reporting to meet businesses needs and aid data driven decision making.  

• Utilise Salesforce as per best practices and Wärtsilä guidelines, ensuring that digital commerce data and customer information is kept accurate. 

 

What you need to have 

• An initiative-taking and sales-oriented mindset 

• Excellent presentation and communication skills 

• Experience of sales processes and tools 

• A collaborative attitude alongside the capability to work independently 

• Capability to build positive relationships with stakeholders and sales managers across your region 

• Fluency in verbal and written English. Portuguese or Spanish language skills would be advantageous 

• Willingness to travel for business and face to face meetings occasionally  

 

What we would like you to have 

• Relevant education, Bachelor’s level degree 

• Knowledge of Wärtsilä business and understanding of our customers’ needs 

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