Digital and Web Services Manager

ICF is seeking a forward-thinking Manager of Digital and Web Services to support and maintain websites and systems for Child Welfare Information Gateway, a service of the Children’s Bureau (CB), Administration for Children and Families (ACF), US Department of Health and Human Services (DHHS) that centralizes resources for the nation’s child welfare, adoption, and foster care professionals, along with the public. 

The Manager of Digital and Web Services will drive decisions and communication related to developing and organizing key information and processes to enhance the website user experience and support compliance with Federal requirements. This will involve supporting the management, tracking, and coordination across the Digital & Web Services Team and other key partners in supporting identification and implementation of innovative solutions, leading web development projects, providing guidance and input on best practices around user experience, integrating emerging technologies such as AI and GenAI, developing and maintaining new processes, and working with users and team leaders to continuously improve our knowledge resources. This position will also be responsible for supervising a team of Web Specialists who coordinate and support the ongoing website production and online product development activities.  

Key Responsibilities: 

• Champion innovation by identifying opportunities to integrate emerging technologies and optimizing systems and workflows to enhance the usability, accessibility, and strategic impact of web services. 

• Develop, organize, and maintain knowledge assets, including documentation, protocols, process flows, templates, and tracking tools. 

• Lead direct reports in cultivating a forward-thinking mindset, fostering experimentation with AI-driven solutions, and embedding a culture of continuous learning and technological curiosity. 

• Identify opportunities for continuous improvement and propose and create data-driven strategies and tools to support an enhanced user interface and user experience. 

• Work directly with customers, clients, subcontractors, and team members to determine needs and translate them into actionable ideas. 

• Provide quality checks on website maintenance to ensure page architecture integrity and that content consistently meets branding, SEO, style, and web standards. 

• Maintain project plans, develop and maintain SOPs, and provide key written communications for stakeholders, including ad hoc and formal reports. 

• Handle end-to-end task management: scoping tasks; creating project plans; and internal team schedules and project milestones. 

• Help with strategic planning around ways to better support the client. 

• Mitigate project risks and roadblocks, including scope creep, quality concerns, etc. by communicating early and clearly with clients and internal teams. 

Required Qualifications: 

• Bachelor’s degree in IT, communications, or a