Manager of Membership

At Pacific Science Center, our mission is to ignite curiosity in every child and fuel a passion for discovery, experimentation, and critical thinking in all of us. Our colleagues are passionate lifelong learners who live our mission every day. Each of us commits to bring an inclusion, diversity, equity, and access (IDEA) focus in every aspect of our work. Join our collaborative team and help steward our warm, welcoming, community-learning environment at PacSci.


As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences. Data shows that women and BIPOC candidates more frequently do not apply to a job because they don’t feel that they meet all of the qualifications listed. If you have some of the knowledge, skills, and abilities listed and you share PacSci's values and support our mission, we encourage you to apply.


Position Title: Manager of Membership
Department: Advancement
Reports to: Director of Marketing
Pay Class: Full-time Regular
FLSA Status: Salaried Exempt
Position Overview
Pacific Science Center seeks a strategic and results-driven Manager of Membership to lead the evolution and growth of our membership program. This role is critical to PacSci's mission of transforming lives through science learning and requires a dynamic professional who can reimagine our membership experience, drive measurable growth, and become an expert in leveraging our ticketing and CRM systems.

The Manager of Membership will embody our guiding principles by delighting our guests, embracing experimentation and innovation, running a smart and responsible business, enabling access for all, and expecting excellence in themselves and their team.

Key Responsibilities
Membership Program Strategy and Design
• Lead the comprehensive redesign of PacSci's membership program, including benefit structures, pricing tiers, value propositions, and member communications
• Conduct market research and competitive analysis to inform program enhancements
• Develop and implement member engagement strategies that increase retention and lifetime value
• Create innovative approaches to member acquisition, renewal, and upgrade pathways
Program Implementation and Execution
• Oversee end-to-end implementation of the redesigned membership program, including system configuration, staff training, and stakeholder communication
• Develop and execute integrated marketing campaigns to support membership growth
• Collaborate with Marketing, Development, Guest Services, and other departments to ensure seamless member experiences
• Create and maintain operational procedures, guidelines, and training materials for the membership team
Membership Growth and Revenue Management
• Drive membership growth to achieve 15% year-over-year increase
• Develop and manage annual membership revenue budget and forecasting
• Analyze membership data and trends to identify opportunities and inform strategic decisions
• Implement conversion strategies to turn visitors into members and members into advocates and donors
• Drive corporate membership and group sales strategies
Tessitura System Expertise and Optimization
• Become an expert user and administrator of Tessitura ticketing and CRM platform
• Configure and optimize Tessitura for membership workflows, reporting, and communications
• Leverage Tessitura's capabilities for segmentation, personalization, and campaign management
• Train team members on Tessitura functionality and best practices as needed
• Serve as liaison with Tessitura support
Team Leadership and Development
• Manage and mentor membership team members (currently 1 direct report)
• Foster a culture of excellence, innovation, and customer-centricity
• Set clear performance expectations and provide regular coaching and feedback
• Recruit, onboard, and develop team talent as needed
Data Analysis and Reporting
• Establish KPIs and work with analytics to build dashboards to track membership program performance
• Prepare regular reports for leadership on membership metrics, trends, and insights
• Use data to drive continuous improvement and strategic decision-making
• Conduct member surveys and feedback analysis to inform program enhancements
Living Our Guiding Principles
In this role, you will:
Delight our guests
by creating exceptional member experiences that are warm, engaging, and memorable, encouraging members to recommend PacSci.
Model science as a process
by using data-driven experimentation, hypothesis testing, and evidence-based decision making in membership program design.
Serve as a community laboratory and living room
by creating membership programs that bring diverse community members together around science an