L2 Technical Support Analyst - Food & Beverage/Point of Sale

L2 Technical Support Analyst – Food & Beverage / Point of Sale

Location: Columbia, MD or Orlando, FL HIGHLY PREFERRED

No visa sponsorship is available for this position.

Bring your Point of Sale expertise to Oracle and help keep the world’s top hospitality brands running smoothly behind the scenes!

About the Role

As part of our high-energy Hospitality Support team, you’ll be the go-to expert for our global customers using Oracle’s Food & Beverage solutions — especially Simphony POS, PAYMENTS, and Oracle Hospitality Reporting & Analytics. You’ll tackle technical challenges head-on, solve complex problems, and make sure restaurants, hotels, and venues can deliver amazing guest experiences every day.

Your mission? Be the trusted point of contact for customers after implementation. You’ll field technical questions, resolve issues big and small, and work closely with our internal experts in Engineering, R&D, and Cloud Ops to deliver fast, top-notch solutions.

What You’ll Do

Provide second-line technical support for Oracle’s leading F&B applications — with a focus on POS systems like Simphony, RES 3700, e7, and 9700.

Set up lab environments to replicate customer issues and test solutions.

Keep ahead of new releases, upgrades, and best practices — you’ll be the person customers trust for up-to-date knowledge.

Train and mentor new team members on MICROS product suites and integrations.

Work directly with customers worldwide to exceed their support expectations.

Collaborate with Engineering and Product teams to tackle tough bugs and deliver fixes.

Be available for occasional after-hours support — because great hospitality never sleeps!

Who You Are

You love solving puzzles and helping customers succeed.

You have 2–3+ years of hands-on experience with MICROS F&B POS solutions (Simphony, RES 3700, PAYMENTS, Reporting & Analytics).

You know your way around networks, PCs, and databases — writing SQL queries doesn’t scare you.

You understand how restaurants, bars, and hospitality businesses run and what they expect from their POS systems.

You’re comfortable troubleshooting in a fast-paced, customer-focused environment.

You’re ready to jump in, take ownership, and run with it — whether that’s fixing an urgent issue or training a new hire.

Bilingual in English and Spanish? That’s a big plus!

Why You’ll Love It Here

If you’re looking to level up your technical support career in the world of hospitality, you’ll find no better place. At Oracle, you’ll:
✅ Be part of a supportive team that values your expertise.
✅ Tackle real-world challenges with real impact on how businesses serve millions of customers.
✅ Grow your skills working with cutting-edge POS, cloud, and data technologies.
✅ Gain exposure to global brands and the latest trends in the Food & Beverage industry.

 

Ready to bring your POS experience to the next level? Apply now and let’s make great guest experiences happen together!

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $21.15 to $42.88 per hour; from: $44,000 to $89,200 per annum. May be eligible for equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle’s differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the firs