VP, Client Services

Company Description

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients. 

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need. 

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.  

Job Description

WHAT DOES A VP, CLIENT SERVICES DO?

The VP of Client Services will have ownership of the senior-level client and agency partner relationships beyond the day-to-day operations. This person will be responsible for client retention by maintaining executive- and senior-level relationships and identifying additional opportunities with existing clients. They are responsible for assessing and managing the risk associated with clients and agency partners, as well as meeting client and EVERSANA INTOUCH goals for each account’s financial health, targets, and objectives. They lead the coordination and development of the integrated marketing plans internally and with external agency partners. Strong thought leadership within EVERSANA INTOUCH and within the industry is required, along with the ability to bring new services to our clients frequently, allowing them to understand the depth of EVERSANA INTOUCH’s offerings.  

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
Our employees are tasked with delivering excellent business results through the efforts of their teams.  These results are achieved by: 

• modeling inclusive behaviors, and proactively managing bias.   

• All other duties as assigned. 

Qualifications

WHAT ARE WE LOOKING FOR?

• Approximately 12 to 15 years of agency, consultative, pharmaceutical and/or healthcare experience is required  

• Thought leader for integrated and digital marketing and communications  

• Self-sufficient and self-motivated with the ability to independently manage major clients and brands  

• Demonstrated P&L targets met through existing and expansion business opportunities  

• Proven leadership and mentoring skills  

• Leader of cross-functional project teams across the organization  

• Experience negotiating and executing agreements  

• Creative thinker with analytical skills  

• Ability to collaborate effectively at all levels and functions  

• Applied understanding of technical development and processes  

• Demonstrated problem-solving skills  

• Ability to determine staffing needs within the account team and extended teams  

• Bachelor’s degree required in Business, Marketing, Journalism or Communications  

• Demonstrated written, presentation and verbal communication skills  

• Excellent interpersonal skills; able to interact at all levels with clients and the Intouch organization  

• Travel required  

Additional Information

OUR CULTURAL BELIEFS:

Patient Minded I act with the patient’s best interest in mind. 

Client Delight I own every client experience and its impact on results. 

Take Action I am empowered and empower others to act now. 

Grow Talent I own my development and invest in the development of others.  

Win Together I passionately connect with anyone, anywhere, anytime to achieve results. 

Communication Matters I speak up to create transparent, thoughtful and timely dialogue. 

Embrace Diversity I create an environment of awareness and respect. 

Always Innovate I am bold and creative in everything I do.

Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal i