Program Implementation Consultant

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

Manages implementations and conversions of varying size and complexity. Defines problems and scope parameters of full implementation or assigned components, developing solution specifications, identifying and securing needed resources, developing an implementation plan, budget, timetable and milestones, identifying structures of authority and processes for decision making within the implementation/components, and ultimately managing the execution of the plan and post implementation evaluation of outcomes. Manages an assigned team of professionals, paraprofessionals and/or support staff as part of a broader function. Plans and structures work activities for team and monitors progress and results. Provides guidance to team members as they carry out work activities. Manages conversions of data from multiple systems of varying size/complexity and the integration/conversion of Global Payments products for the new portfolio to utilize. In many cases new products are created to support the converting portfolio, where new processes have to be defined/created to support for use by other Global Payments customers. Existing and new customer vendor integrations/conversions are being managed/lead/directed. Accountable to Executive sponsors for scope, schedule, budget and quality of all program elements. Responsible for and Builds strong client relationships during the Program Implementation.

Typical Day on the Life of the Role

Typical day would be to monitor workstream status for assigned clients. Communicate with both internal team as well as client team to ensure constant alignment for the program activities. Standard activities would include, but not limited to, conduct status meetings, prepare status reports, monitor testing results, act as primary point of contact for assigned client to answer questions, and assist with issue resolution.

What Part Will You Play?

• Plans, executes, controls, and reports on moderately complex conversion/integration implementation efforts and assists with the planning, executing, controlling and reporting on the most complex and unique implementations within the specific goals of building and delivering a particular product(s). Delivers new and additional business and products to clients and establishes clients on Global Payments systems. Typical projects include approximately less than 8500 project hours. Typical projects may also include "Decon" or Launch for existing customers, including approximately 5 or less products.

• Creates, modifies and provides governance over the plan, scope, schedule and cost to ensure quality and client satisfaction for moderately complex implementations. Collaborates and ensures adherence to client and Global Payments multiple work stream plans.

• Works assignments requiring minimal analysis and interpretation of data and assists with assignments requiring extensive analysis. Typically interacts with Global Payments mid level leadership and with assistance, scope of contact interaction may include the client's executive steering committee and Global Payments senior leadership.

• Influences members of his/her Program to support the implementation of moderately complex project implementations. The team consists of a very large number of peers and team members across a wide range of departments and/or divisions.

• Serves as the primary catalyst for defining and shaping a progressive, productive, and profitable culture across a moderately complex implementation. May assists as the primary catalyst for the most complex and unique implementations.

• Ensures the documentation and approval of product/project scope and requirements information is documented and approved for moderately complex implementations and assists with documentation and approvals for the most complex and unique implementations. Ensures the creation, approval, monitoring, and updating of project plans using assigned resources.

• Conducts and monitors the proper change control of key project assets: scope, requirements, project plan, product specifications, contracts, product code, documentation, etc. for moderat