Area Manager, MME

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Summary

The Area Manager, MME Regional Operations leads the delivery of the Mobile Medical Equipment (MME) Clinical Asset Management (CAM) product offering within a geographical region.  The role has direct supervision of several MME hospital program managers with teams responsible for the day-to-day execution of mobile equipment management.  The MME Regional Operations Manager has ownership of the operational performance, P&L, and customer satisfaction through robust training and value proposition achievement.  In addition, the position leads new site program implementations, talent selection, and customer communications.  When required, the Manager, MME Regional Operations will assist with current state assessments and new customer acquisition activities.  The role must have a deep understanding of the MME program at both the strategic and day-to-day operational levels ensuring consistency in service delivery, operations, compliance and alignment with program goals.  This person is essential to the successful delivery of the MME program to a customer, as well as ongoing development of the product line.  Travel up to 70% may be necessary to effectively deliver all aspects of the job requirements.

Responsibilities 

Program Initiation

• Staffing – interviewing and selection
• Communication with hospital staff – front line to executive
• Onboarding project management
• Key point of contact for executive sponsor and reporting
• New employee training
• Start-up supplies
• Program creation
• Site specific value proposition confirmation

Customer Start-up

• Assist AUS Director as needed on price and program scope
• Work with AUS Director, Legal and BD on contract completion
• Own hand-off from Sales and BD
• Own relationship with site executive sponsor
• Collaborate with CE leaders and Implementation in on-boarding process
• Train customer on MME processes and needs
• Own project management and customer relationship development
• Hand-off operational to MME Site Manager

Operational Stand-up

• Develop and execute operational rounding schedule
• Develop staffing schedule
• Work with unit leaders and facilities to set-up clean and soiled utility rooms
• Develop CE alignment and train CE team on MME processes and collaboration
• Develop plan to achieve value proposition and proof points
• Drive initial operations to achieve value proposition and proof points
• Site manager onboarding, training, and development
• Work with unit leaders to implement par levels
• Work with customer for MME supplies

Site Leadership

• Drive ongoing achievement of value proposition and proof points
• Supervisor site managers
• Executive level customer communications
• Site manager and staff development
• Implement new capabilities at existing sites
• Customer satisfaction, communications, and reporting
• Drive program expansion
• Work with TRIMEDX support functions

Operations Management

• Ensure site leadership effectiveness
• Drive operational effectiveness
• Develop, drive, and iterate operational KPIs
• Train and drive ATP program completion and results; developing action plans as needed
• Train and drive utilization program resulting in equipment reduction
• Ensure satisfaction surveys are conducted and action plans executed
• P&L oversight and financial performance
• Create a positive team culture and drive associate engagement

Program Management

• Work alongside CAM President, AUS Director, Product Management team to grow and evolve AUS product offering

•   All other Duties as assigned

Skills and Experience

• And at least 7 years of experience with at least 2 years of experience leading a team
• 5 + years of leadership experience