Head Barista (Food Services Supervisor) - W Prague - Pre-opening

<p>W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. With us, there’s always more. We dare to deliver a different kind of luxury. One that revels in bold ideas and indulges in the unexpected. We believe luxury is the freedom to be yourself and explore desires: whatever, whenever. Let go, let loose - that’s half the fun.</p> <p>Our target consumer is The Connector. Our guests are curious, charismatic, free-spirited, and magnetic. They are the spark that makes it happen. The ones who never stop exploring, pulled to the energy of people and places. True to themselves and open to everything. They make the world their own. They bring the crowd together. </p> <p>W Prague will feature 161 rooms and suites, a rooftop bar and an outdoor terrace, the perfect location for style-savvy locals and guests to enjoy sweeping cityscape views and a fabulous cocktail and culinary experience. The hotel will feature the W Lounge, the brand’s spin on the hotel lobby, along with several restaurants and bars and some ultra-modern event space. In addition, guests are invited to experience the indoor WET pool deck, FIT fitness center and AWAY Spa. Throughout the hotel, the brand’s unique Whatever/Whenever service is always available, delivering whatever they want, whenever they want it.</p> <p>W is a destination, more than a hotel. An iconic lifestyle brand, offering guests unprecedented insider access to a world of “Wow” through contemporary cool design, fashion, nightlife, celebrities, and entertainment.</p> <p> </p> <p><strong>JOB SUMMARY</strong><a rel="nofollow" target="_blank">[BV1]</a> </p> <p>Responsible for bar/lounge daily shift operations and supervision of staff.  Position assists with promoting the bar, menu planning, maintains standards, assists bartenders &amp; servers on the floor and manages property inventories and controls.  Strives to ensure guest and employee satisfaction while maintaining the operating budget.  Accountable for enforcing all legal obligations professionally and consistently. Determines training needed to accomplish goals, then implements plan.  Strengthens the food and beverage/culinary team by assisting in other outlets when needed.</p> <p> </p> <p><strong>CORE WORK ACTIVITIES</strong><a rel="nofollow" target="_blank">[BV2]</a> </p> <p>Managing Bar/Lounge Operations</p> <p>•            Implements agreed upon beverage policy and procedures throughout the property.</p> <p>•            Manages in compliance with all local, state and Federal beverage and liquor laws.</p> <p>•            Understands beverage control including days on hand, perpetual inventory, bar pars, portion control, costs controls, beverage potentials, mix of sales analysis for beverage, issue &amp; returns, food standards, and period end inventory.</p> <p>•            Monitors adherence to all liquor control policies and procedures.</p> <p>•            Attends pre- and post-convention meetings as needed to understand group needs</p> <p>•            Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</p> <p>•            Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</p> <p>•            Manages to achieve or exceed budgeted goals.</p> <p>•            Ensures compliance with all Bar/Lounge policies, standards and procedures.</p> <p>•            Maintains food handling and sanitation standards.</p> <p>•            Manages inventories according to budget and business levels.</p> <p>•            Assists with developing menus and promotions as necessary.</p> <p> </p> <p>Leading Bar/Lounge Team</p> <p>•            Trains staff on liquor control policies and procedures.</p> <p>•            Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</p> <p>•            Ensures employees understand expectations and parameters.</p> <p>•            Communicates critical information to the Bar/Lounge staff regarding each event.</p> <p> </p> <p>Ensuring Exceptional Customer Service</p> <p>•            Provides excellent customer service.</p> <p>•            Interacts with guests to obtain feedback on product quality and service levels.</p> <p>•            Responds effectively to guest problems and complaints.</p> <p>•            Empowers employees to provide excellent customer service.</p> <p>•            Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p>•            Provides feedback to individuals in an effort to improve service performance.</p> <p>•            Reviews comment cards and guest satisfaction results with employees.</p> <p> </p> <p>Managing Human Resource Activities</p> <p>•            Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully