Customer Success Manager (NYC)

Job Title

Customer Success Manager (NYC)

Job Description

Your role:

• Overseeing the full lifecycle of strategy, execution, adoption, and value delivery for long-term strategic partnerships within the Hospital Patient Monitoring (HPM) ecosystem.
• Driving tangible clinical, operational, and financial improvements by working closely with clinical, operational, technical, and executive stakeholders. Ensuring customers achieve full adoption and optimization of the complete monitoring solution—covering bedside and transport monitors, central stations, mobility and notification tools, clinical decision support applications, and interoperability components.
• Developing and managing a unified, data-driven customer success and outcomes roadmap across both strategic partnerships and traditional HPM service models, while expanding Philips’ presence within the account.
• Collaborating with Sales, Services, and Solutions & Delivery (S&SD) teams to guarantee seamless project delivery and partners with Sales to secure renewals, grow existing agreements, and transition customers to higher-value offerings, addendums, and broader Philips portfolio adoption.
• Serving as a trusted advisor, linking customer objectives to Philips’ comprehensive monitoring and enterprise portfolio, including diagnostic cardiology, software solutions, interoperability capabilities, and emerging innovations.

You're the right fit if:

• You’ve acquired 5+ years of experience in Customer Relationship Management, Customer Success, Clinical Transformation, or similar. Hospital healthcare or med device industry experience is required.
• Your skills include:
  • Strong executive influence and cross-functional leadership.
  • Knowledge of tools such as Salesforce to evaluate, manage and present KPIs out to leadership.
  • A deep understanding of hospital networks and workflows. Hospital patient monitoring knowledge is highly preferred.
• You have a bachelor's or master’s degree in business administration, Customer Relationship Management (or equivalent) or 9 + years in a similar role. A current Gainsight certification is a plus.
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
• You’re an excellent written and verbal communicator, with proficiency in developing presentations and reports.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

The pay range for this position in NY is $119,000 to $189,000.

The pay range for this position in CT and NJ is $126,000 to $201,000.

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.   

In addition, other compensation, such as an annual incentive bonus, sales